Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Donovan

Rochester,N Y

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hard working self starter with a passion for perfection and a desire to expand my skills and knowledge.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Implementation Consultant

Paylocity
02.2022 - 03.2024
  • Communicate with clients to understand system requirements.
  • Manage configuration, delivery and troubleshooting of Time and Labor system for clients.
  • Assist clients through milestones of implementation.
  • Hold weekly check-ins to ensure client is set for success.
  • Transition client to service once implementation is complete.

Front Desk Customer Service Representative

Courtyard by Marriott
10.2020 - 01.2022
  • Customer service, time and project management, problem solving, attention to detail, data entry.
  • Assist guests at check in, check out and throughout stay. Maintain open and frequent communication with other departments including sales and housekeeping to ensure deadlines are met. Plan and prepare for upcoming events or sold out dates. Monitor Fosse and Marsha systems to ensure daily operations run smooth. Resolve any issues guests may have during stay.

Receptionist

Stoney Pointe Animal Hospital
12.2019 - 08.2020
  • Customer service, scheduling, processing payments, data entry, attention to detail.
  • Adjusted to frequent changes due to pandemic restrictions. Assisted customers with checking in and out and scheduling appointments. Managed two Doctors and four Vet techs schedules. Prioritized appointments based on emergency need. Maintained and updated patient charts.

Tumbling and Deburr

The Outdoor Group
12.2017 - 11.2019
  • Time management, attention to detail, data entry, department communication.
  • Deburr and Tumble parts to desired finish before being sent to paint or production. Worked Closely with QC to assure quality. Worked with purchasing coordinator to assure proper quantities and deadlines.

Certified Phlebotomist

Rochester Regional Health
09.2016 - 10.2017
  • Customer service, extreme attention to detail, data entry, time management.
  • Organized daily work based on collection priority. Validated blood and specimen collection orders. Tracked collected specimens by initialing, dating and noting times of collection. Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Assistant Manager and Resident Counselor

Heritage Christian Service
03.2010 - 06.2016
  • Customer service, data entry, time management.
  • Supported personal needs of residents dealing with diverse conditions. Strategized to improve resident care and satisfaction and held weekly meetings with team, residents and their family to advocate for resident needs. Worked to improve and enhance residents lives through effective and compassionate care.

Education

EMT

Monroe Community College
Rochester, NY
2018

Fire Fighter 1

Monroe Community College
Rochester, NY
2016

Phlebotomy

Bryant And Stratton
2016

Skills

  • Multitasking and Prioritization
  • Data Entry
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Time Management
  • Customer Service
  • Building Customer Trust and Loyalty
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Communication and Team Collaboration

Certification

Fire Fighter 1

EMT

Phlebotomy

Animal CPR

Timeline

Implementation Consultant

Paylocity
02.2022 - 03.2024

Front Desk Customer Service Representative

Courtyard by Marriott
10.2020 - 01.2022

Receptionist

Stoney Pointe Animal Hospital
12.2019 - 08.2020

Tumbling and Deburr

The Outdoor Group
12.2017 - 11.2019

Certified Phlebotomist

Rochester Regional Health
09.2016 - 10.2017

Assistant Manager and Resident Counselor

Heritage Christian Service
03.2010 - 06.2016

EMT

Monroe Community College

Fire Fighter 1

Monroe Community College

Phlebotomy

Bryant And Stratton

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Kelly Donovan