Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

EMILY DIAZ

Long Island City,NY

Summary

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Overview

12
12
years of professional experience
1
1
Certification

Work History

Implementation Consultant

MOTIVE
Long Island City
09.2022 - Current
  • Reviewed project scope ahead of implementation to understand customer expectations and important details.
  • Facilitated training sessions with end users on how to use the software application and install the hardware correctly.
  • Fostered collaborative relationships with Pro-Install Partners, ensuring streamlined coordination and successful execution of hardware installation projects
  • Prepared status reports for customers detailing the current state of their implementations, pro-install, trials, or proof of concept projects.
  • Managed configuration, installation, and troubleshooting of hardware and software for clients.
  • Verified that every client received the highest level of support, assistance, and professionalism to uphold the company's commitment to service.

CMMS Consultant

Fluke Corporation
Bonita Springs, FL
01.2022 - 09.2022
  • Bridged relationships between customers and internal teams, promoting flawless service.
  • Performed detailed assessments to identify root challenges and compile summary of gaps and opportunities.
  • Developed and maintained external strategic partnerships to advance engagement and outreach efforts.
  • Informed customers of key initiatives, meeting expectations and requirements.

Senior Project Manager/Planner

Fluke Corporation
Bonita Springs, FL
04.2018 - 01.2022
  • Guided customers through onboarding Process.
  • Planned, scheduled and coordinate project activities to meet deadlines.
  • Scheduled and facilitated project meetings.
  • Prepared and submitted budget estimates, progress reports and cost tracking reports.
  • Monitored performance of project team members to provide performance feedback.
  • Assigned duties and responsibilities to project personnel.

Technical Customer Support Specialist

Fluke Corporation
Bonita Springs, FL
07.2018 - 04.2019
  • Developed training materials and procedures, and trained users in proper use of software.
  • Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

Digital Commerce Content Operation Specialist

Chico's FAS
Fort Myers, FL
07.2014 - 07.2018
  • Attended staff conferences to provide management with information and proposals concerning the promotion, distribution, design and pricing of company products and services.
  • Developed and implemented procedures for identifying advertising needs.
  • Met deadlines while maintaining high-quality deliverables.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Purchasing Coordinator

Chico's FAS
Fort Myers, FL
11.2011 - 07.2014
  • Monitored contractor performance, recommended contract modifications when necessary.
  • Maintained accurate records of all purchases, invoices, and payments.
  • Negotiated prices and contracts with suppliers for materials and services.
  • Researched potential vendors to determine best pricing options.
  • Collaborated with other departments such as accounting and logistics to streamline operations.
  • Attended events, shows and exhibitions to network with vendors and view new products.

Education

Certified Nursing Assistant -

Allied Health
Waterbury, CT
06.1993

High School Diploma -

Wilby High School
Waterbury, CT
05.1993

Skills

  • Client Engagement
  • Content Management System
  • Work Planning and Prioritization
  • Analytical Thinking
  • Project Analysis
  • Forecasting and Reporting
  • Software and Hardware Troubleshooting
  • Problem-Solving
  • Project Management
  • Software Implementation
  • Project Planning
  • Establishing Effective Relationships
  • Time management abilities
  • Organizational Skills

Accomplishments

  • Recipient of the Motive Most Valuable Award in 2023
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective SOPs that significantly impacted efficiency and improved operations.
  • Promoted from Technical Customer Support Specialist to Senior Project Manager/Planner, in less than 12 months.

Certification

eMaint CMMS Certified Professional

Hp rp5700 Business PC Service and Maintenance

CNA

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Implementation Consultant

MOTIVE
09.2022 - Current

CMMS Consultant

Fluke Corporation
01.2022 - 09.2022

Technical Customer Support Specialist

Fluke Corporation
07.2018 - 04.2019

Senior Project Manager/Planner

Fluke Corporation
04.2018 - 01.2022

Digital Commerce Content Operation Specialist

Chico's FAS
07.2014 - 07.2018

Purchasing Coordinator

Chico's FAS
11.2011 - 07.2014

Certified Nursing Assistant -

Allied Health

High School Diploma -

Wilby High School

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EMILY DIAZ