Kelly Durante
Devon,PA
Summary
Professional with background in community engagement and relationship building. Adept at organizing events, managing volunteer programs, and developing outreach strategies. Known for strong collaboration with teams and adaptability to changing needs. Skilled in Client relationship management, market analysis, conflict resolution and resource management. Reliable and results-driven, always striving to achieve impactful outcomes.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Associates
Work History
Lead Recruiter
The Limitless Organization
07.2024 - Current
- Assisted in the training of assigned staff and site-based staff on the proper use of specialized tools, materials, and equipment
- Created biweekly schedules for 10 hourly employees
- Assisted in performing preventive maintenance whenever possible to keep equipment in good working order
- Implemented procedures that tripled throughput by improving productivity
- Reviewed resumes and applications to screen candidates to fill job positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Managed full-cycle recruitment processes, from initial outreach to onboarding new hires.
Social Media Marketing Director
Ford Motor Company
11.2022 - 07.2024
- Managed marketing initiatives for Ford dealerships in the Tri-County area, driving brand visibility and customer engagement
- Created and implemented strategies to increase brand visibility and customer engagement, resulting in a measurable increase in customer interactions and sales
- Utilized CRM software to track customer interactions and optimize customer data, leading to enhanced customer relationships and improved marketing efforts
- Participated in CRM training to enhance skills in managing customer data and improve customer engagement strategies
- Developed and executed targeted campaigns to increase brand visibility and customer engagement, resulting in a significant increase in brand awareness
- Successfully implemented social media strategies to increase brand visibility and customer engagement, resulting in a larger online following and increased website traffic
Practice Manager
Omene Family & Cosmetic Dentistry
06.2020 - 10.2022
- Managed daily operations and administrative functions of the dental practice
- Developed and implemented strategies to improve patient acquisition and retention
- Conducted employee evaluations and ensured timely performance reviews
- Coordinated staff training and onboarding for new hires
- Oversee the implementation and maintenance of dental software and technology systems
- Ensure proper training for staff on new technologies and software updates
- Manage data security and patient confidentiality in accordance with regulations
- Ensure the practice adheres to all regulatory requirements, including OSHA, HIPAA, and state dental board regulations
- Implement and monitor quality assurance protocols to maintain high standards of care
- Conduct regular audits of clinical and administrative procedures to ensure compliance
Operations Manager
Life Counseling Services
06.2018 - 04.2020
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Office Manager
Onward Behavioral Health
12.2014 - 05.2018
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Consulted with healthcare professionals on business decisions.
Education
Associate of Science - Medical Billing & Coding
Universal Technical Institute
Media, PA06-2010
Skills
- Client Relationship Management
- Effective multitasking
- Dual diagnosis treatment
- Building rapport
- Performance Goal Development
- Patient Support
- Digital Outreach Strategy
- Behavioral Health Knowledge
- Community Referral Coordination
- Substance Abuse Prevention Knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Coordinated 50 special public and private events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 physicians in the development of Main Line Dental professionals administering Botox.
Certification
- Google Analytics- Training - 6 months
- Certified CPC, AAPC - 9 months
Timeline
Lead Recruiter
The Limitless Organization
07.2024 - Current
Social Media Marketing Director
Ford Motor Company
11.2022 - 07.2024
Practice Manager
Omene Family & Cosmetic Dentistry
06.2020 - 10.2022
Operations Manager
Life Counseling Services
06.2018 - 04.2020
Office Manager
Onward Behavioral Health
12.2014 - 05.2018
Associate of Science - Medical Billing & Coding
Universal Technical Institute
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