KELLY D. WINTER
Dunbar,West Virginia
Summary
Dynamic professional with extensive experience at Gino’s Distribution, excelling in meal preparation and inventory management. Proven ability to train staff and enhance customer engagement through effective crisis management. Skilled in utilizing Microsoft Office and POS systems, consistently achieving high standards of sanitation and quality control in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cook/Invoicing
Gino’s Distribution, Inc. TA Tudor’s Biscuit World
Madison, West Virginia
08.2024 - 03.2025
- Utilizing/Supervising meal preparations/training new staff
- Monitoring/Creating Inventory statistics/projecting meal production requirements for customer overflows
- Submitting material payment authorizations to Accounts Payable
Member Services Representative
Local Restaurant Group LLC TA Gino’s Pizza
Nitro, West Virginia
01.2019 - 10.2019
- Actively utilizing time management skills to effectively resolves calls in an appropriate timeframe
- Assisting members and providers with customer inquiries, coordination and explanation of benefits
- Exercise critical thinking when calling providers to settle billing issues and effectively deescalate crisis calls
Member Services Representative
Local Restaurant Group LLC TA Pizza Hut
Pomeroy, Ohio
01.2017 - 02.2019
- Providing fast and friendly customer services skills and resolving calls in an appropriate timeframe
- Assisting members and providers with facility cleanliness, reporting unsafe violations/practices
- Mastered Point-Of-Sales Systems for taking orders and processing online financial transactions
- Maintained high stands of cleanliness and hygiene in all work areas of food preparation
- Took lead role assisting management with inventory control and stock ordering
Education
Christian Studies -
Mount Vernon Nazarene University/Chirstian University of Ohio
Pomeroy, Ohio09.1998
Medical Certificate - Medical Administrations
University of Phoenix
Pomeroy, Ohio10.1996
Associate Degree - Medical Administrations
Rio Grande Community College
Pomeroy, Ohio09.1994
High School Diploma -
Meigs High School
Pomeroy, Ohio05.1992
Skills
- Microsoft Office/Outlook
- Customer Engagement
- Meal preparation
- Inventory management
- Sanitation standards
- Cooking techniques
- Employee training
- Quality control
- Recipe development
- Time management
- Team collaboration
- Critical thinking
- Customer service
- Crisis management
- Point-of-sale systems
- Order processing
- Grilling expertise
- Positive and professional
Timeline
Cook/Invoicing
Gino’s Distribution, Inc. TA Tudor’s Biscuit World
08.2024 - 03.2025
Member Services Representative
Local Restaurant Group LLC TA Gino’s Pizza
01.2019 - 10.2019
Member Services Representative
Local Restaurant Group LLC TA Pizza Hut
01.2017 - 02.2019
Christian Studies -
Mount Vernon Nazarene University/Chirstian University of Ohio
Medical Certificate - Medical Administrations
University of Phoenix
Associate Degree - Medical Administrations
Rio Grande Community College
High School Diploma -
Meigs High School
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