Kelly Eagan
Bakersfield,CA
Summary
Driven professional with extensive experience at Costco Wholesale, excelling in member service and quality control management. Demonstrated ability to enhance satisfaction and resolve disputes, leveraging strong communication skills and a team player attitude. Achieved significant contributions to sales and member retention through effective account management and marketing strategies. Successful working in fast-paced environments while maintaining a professional attitude.
Overview
13
13
years of professional experience
Work History
Front End Cashier
Costco Wholesale
02.2021 - Current
- Enhanced member satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for members.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed members concerns promptly, resolving issues and maintaining strong relationships with members.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Photo Lab Tech
Costco Wholesale
03.2012 - 02.2021
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed members needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Utilized software to perform photo editing, retouching and restoration.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Developed and processed film and picture CDs and restored photos.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Upheld strict quality control measures for all output materials, verifying color accuracy, image sharpness, and overall print quality before releasing finished products to members.
- Provided technical support to members, addressing any concerns or issues related to their orders promptly and professionally.
- Developed strong relationships with business members through clear communication, understanding their unique needs, and delivering customized solutions.
- Optimized workflow efficiency by cross-training in multiple areas of the lab, increasing versatility in handling various tasks.
- Streamlined production workflow by maintaining an organized and efficient work environment.
- Assisted in training new employees on proper lab procedures and best practices for optimal performance within their roles.
- Contributed to team success by providing constructive feedback during regular meetings, fostering a collaborative atmosphere among fellow technicians.
- Collaborated with colleagues to complete large-scale projects on time and within budget constraints.
- Collaborated closely with photographers to ensure desired results were achieved during the editing and printing process.
Member Service Representative
Costco Wholesale
03.2011 - 03.2012
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional member service through active listening, understanding member needs, and offering appropriate solutions.
- Verified member identification and documentation for entrance and exit procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
MBA - Business Administration And Management
Cal State University Bakersfield
Bakersfield, CA06.2006
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2002
Skills
- Quick Learner
- Strong Work Ethic
- Excellent member service
- Dispute Resolution
- Account Management
- Patience and Empathy
- Team player attitude
- Loss Prevention
- Cash handling expertise
- Reliability and punctuality
- Cash Register Operation
- Professional Appearance
- Quality Control Management
- Organizational abilities
- Strong Communication Skills
- Membership retention
- App marketing
- Sales Promotions
- Prospect targeting
- Marketing Plan Development
Timeline
Front End Cashier
Costco Wholesale
02.2021 - Current
Photo Lab Tech
Costco Wholesale
03.2012 - 02.2021
Member Service Representative
Costco Wholesale
03.2011 - 03.2012
MBA - Business Administration And Management
Cal State University Bakersfield
High School Diploma -
Bakersfield High School
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