Kelly Elmore
Ashdown,AR
Summary
Proven administrative and loan assistant with a track record of enhancing customer satisfaction and streamlining record-keeping. Skilled in data entry and customer service, adept at managing multiple priorities and maintaining strict confidentiality. Achieved significant improvements in client relations and operational efficiency through meticulous attention to detail and effective communication. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Texarkana Bowie County Health Center
05.2022 - Current
- Answer phone calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enter in payments from Medicaid on patient accounts and run weekly billing report.
- Do monthly immunization report, count the number of vaccines on hand and vaccines used, enter vaccines into system.
Loan Assistant
State Bank
07.2019 - 05.2022
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
- Assembled important paperwork and disclosures for borrower.
- Communicated with customers daily to request information and complete paperwork.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Coordinated with third-party vendors for appraisals, title searches, and other necessary reports required for loan approval.
Service Writer
Bowie County Equipment
06.2015 - 07.2019
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Loan Assistant
Farmers Bank & Trust
12.2012 - 06.2015
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
- Communicated with customers daily to request information and complete paperwork.
Education
Master of Science - Criminal Justice
Kaplan University
Davenport, IA05-2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- Microsoft Word
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Verbal Communication
- Clerical Support
- Customer Relations
Timeline
Administrative Assistant
Texarkana Bowie County Health Center
05.2022 - Current
Loan Assistant
State Bank
07.2019 - 05.2022
Service Writer
Bowie County Equipment
06.2015 - 07.2019
Loan Assistant
Farmers Bank & Trust
12.2012 - 06.2015
Master of Science - Criminal Justice
Kaplan University
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