Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Emmons

Binghamton ,NY

Summary

Adept at critical thinking and computer skills, I significantly enhanced document retrieval efficiency at Broome County Support Collection. My background spans urgent 911 dispatching to supportive roles in healthcare and education, where active listening and teamwork were pivotal. Achieved a notable increase in operational efficiency and emergency response times, demonstrating a strong ability to work under pressure.

Overview

31
31
years of professional experience

Work History

911 Dispatcher

Broome County Emergency Services
06.2019 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.
  • Ensured continuous operation of communication systems through regular maintenance checks and troubleshooting.
  • Assisted in planning and execution of emergency drills, preparing team for real-life scenarios.
  • Improved response times with accurate call assessment and clear communication to first responders.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.

Nursing Assistant

Uhs
01.2019 - 05.2019
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Teaching Assistant

Windsor Central School Dist
06.2006 - 01.2019
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
  • Maintained safety and security by overseeing students in recess environments.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Participated in professional development workshops, staying current with educational best practices.
  • Enhanced students' understanding of complex mathematical concepts with interactive teaching methods.
  • Led tutoring sessions for students requiring additional support, leading to noticeable improvements in their academic performance.
  • Provided feedback on student's work, guiding improvements and encouraging continuous learning.
  • Prepared educational materials to reinforce lesson content, aiding in better comprehension.
  • Improved student engagement by integrating technology into lesson plans.
  • Adapted teaching methods to accommodate remote learning, ensuring continuity of education during challenging times.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Account Clerk

Broome County Support Collection
11.1993 - 06.1995
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Maintained compliance with all established guidelines and legal requirements.
  • Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.
  • Reduced invoice errors with meticulous data entry and thorough verification procedures.

Education

Associate - Independent Studies

SUNY Broome Community College
Binghamton, NY

Bachelor - Human Development

SUNY Empire State College
Saratoga Springs, NY
06.2010

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Teamwork and collaboration
  • Decision-making
  • Typing speed
  • Stress tolerance
  • Problem-solving
  • Data entry proficiency

Timeline

911 Dispatcher

Broome County Emergency Services
06.2019 - Current

Nursing Assistant

Uhs
01.2019 - 05.2019

Teaching Assistant

Windsor Central School Dist
06.2006 - 01.2019

Account Clerk

Broome County Support Collection
11.1993 - 06.1995

Associate - Independent Studies

SUNY Broome Community College

Bachelor - Human Development

SUNY Empire State College

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Kelly Emmons