Kelly E. Morales Ayala
Reston,VA
Summary
Dynamic Caregiver Manager with extensive experience at Sunrise Senior Living, excelling in patient care and medication administration as well as phlebotomy experience. Proven ability to enhance client satisfaction through empathetic support and effective communication. Skilled in care plan adherence and fostering independence, ensuring a safe and nurturing environments for all clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver Manager
Sunrise Senior Living
Reston, Virginia
08.2020 - 02.2026
- Implemented and monitored clients' care plans, administering first aid and emergency response as needed to ensure client safety.
- Supported clients with daily tasks, including bathing, dressing, grooming, and toileting, to promote independence and dignity.
- Supported clients in mobility and ambulation, including transferring them from bed to chair or assisting with walking.
- Delivered personalized care and exceptional customer service to enhance client satisfaction.
- Assisted clients with their meals and ensuring proper nutrition for them.
- Prepared dining area and provided meal service to enhance client satisfaction during mealtime.
- Provided companionship and engaged them in their activities as scheduled.
Cashier
Kohl's
Herndon, Virginia
10.2024 - 01.2025
- Delivered exceptional customer service to enhance shopping experience.
- Processed sales transactions.
- Handled cash (Counted the cash drawer at the start and end of shifts).
- Answered questions about products and promotions.
- Resolved complaints and processed returns or exchanges.
- Oversaw inventory management, maintaining optimal stock levels and organized sales floor.
- Kept the workstation clean, organized, and stocked with necessary supplies.
- Adhered to company policies for discounts, coupons, gift cards, and anti-theft measures to safeguard assets.
Caregiver Manager
Tall Oaks Assisted Living
Reston, Virginia
07.2023 - 10.2024
- Provided quality care and customer service to clients.
- Assisted clients with daily tasks, enhancing personal hygiene and comfort.
- Supported clients in mobility and ambulation, including transferring them from bed to chair or assisting with walking.
- Supported clients during meals, promoting proper nutrition and dietary needs.
- Provided companionship, fostering engagement in scheduled activities to improve mental well-being.
- Followed clients' care plans and assisted them with first aid or emergency responses.
Caregiver - Home Care
Regency Health Care: Home Care & Caregivers
Brooklyn, NY
08.2018 - 06.2020
- Monitored health and promptly reported changes to ensure timely interventions.
- Assisted clients with daily living activities and facilitated conversations and hobbies to alleviate loneliness.
- Engaged in meaningful conversations to provide emotional support.
- Supported mobility and physical functioning.
- Maintained secure residing surroundings for clients.
- Prepared meals and coped with primary family obligations.
- Performed light cleaning, laundry, and organization to maintain a safe and comfortable home environment for clients.
Housekeeper
Client's Home
Brooklyn, NY
08.2015 - 08.2018
- Performed deeply cleaning and sanitization of clients' homes, bathrooms, kitchens, and all areas at their home meeting high hygiene standards.
- Executed daily cleaning tasks, ensuring thorough dusting, vacuuming, sweeping, mopping, and polishing for a pristine environment.
- Managed linen services by changing beds, gathering used linens, laundering, and ironing items to maintain fresh and inviting spaces.
- Monitored and refilled room supplies, toiletries, and cleaning materials to ensure seamless operations and guest satisfaction.
- Oversaw restocking of household supplies, toiletries, and pantry items to ensure availability.
- Maintained strict confidentiality and respect to homeowner's privacy.
Waitress
Las Americas Restaurant
Falls Church, VA
12.2012 - 03.2013
- Provided attentive wait service, ensuring customer satisfaction and a positive dining experience.
- Took customer orders and delivered food and beverages to their tables.
- Recommended menu items and addressed patron inquiries to enhance dining choices.
- Greeted and escorted customers to their tables.
- Arranged table settings and maintained a tidy dining area.
- Processed checks and collected payments efficiently to streamline customer transactions.
Education
PHLEBOTOMY TECHNICIAN CERTIFICATE - PHLEBOTOMY
NORTHERN VIRGINIA PHLEBOTOMY
Fairfax, VA04-2026
DIRECT CARE STAFF TRAINING -
SUNRISE SENIOR LIVING
Reston, VA10-2020
HOME HEALTH AIDE -
CLINTON INSTITUTE
The Bronx, NY06-2019
High School Diploma -
Karol Wojtyla High School
Ilobasco, El Salvador11-2009
Skills
- Medication administration
- Health assessment
- Patient care
- Patient oversight
- Care plan adherence
- Mobility assistance
- PPE usage
- HIPAA compliance
- State regulations
- Resident interaction
- Team collaboration
- Customer service
- Clear communication
- Analytical thinking
- Issue resolution
- Time management
- Organizational skills
- Multitasking and organization
- Detail-oriented
- Hardworking
- Physical endurance
- High degree of empathy and patience
- Empathetic care
- Hands-on care
- Social support
- Spanish fluency
- Respectful and compassionate
- Strong ethics
References
Available upon request
Languages
Fluent in Spanish and English
Certification
- PHLEBOTOMY TECHNICIAN
Timeline
Cashier
Kohl's
10.2024 - 01.2025
Caregiver Manager
Tall Oaks Assisted Living
07.2023 - 10.2024
Caregiver Manager
Sunrise Senior Living
08.2020 - 02.2026
Caregiver - Home Care
Regency Health Care: Home Care & Caregivers
08.2018 - 06.2020
Housekeeper
Client's Home
08.2015 - 08.2018
Waitress
Las Americas Restaurant
12.2012 - 03.2013
PHLEBOTOMY TECHNICIAN CERTIFICATE - PHLEBOTOMY
NORTHERN VIRGINIA PHLEBOTOMY
DIRECT CARE STAFF TRAINING -
SUNRISE SENIOR LIVING
HOME HEALTH AIDE -
CLINTON INSTITUTE
High School Diploma -
Karol Wojtyla High School