Dorian Del Castillo
614 Kaipo Dr ,US
Summary
Caregiver Manager with over 10 years of experience in healthcare leadership, adept at optimizing operations and enhancing client care through innovative scheduling systems. Demonstrates expertise in managing large teams, ensuring compliance, and utilizing technology like WellSky for operational efficiency. Bilingual in English and Spanish, committed to fostering a collaborative environment and delivering compassionate care to diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver Manager
TheKey
San Diego, CA
11.2022 - Current
- Manage 50 VIP clients, oversee 100 caregivers, ensure seamless care delivery.
- Create schedules for 140 clients, utilize 270 caregivers, optimize resource use.
- Implement new scheduling system, reduce overtime, maintain 53% margins.
- Collaborate with HR, ensure legal compliance, manage certifications.
- Audit timesheets, resolve conflicts, ensure billing accuracy.
- Streamlined caregiver scheduling processes, leading to improved coverage and a noticeable reduction in client wait times.
- Fostered strong partnerships with HR and recruitment teams to enhance compliance and expedite the hiring process for caregivers.
- Implemented advanced scheduling software that boosted operational efficiency and maintained high caregiver satisfaction levels.
- Audited billing and payroll systems regularly to ensure accuracy, significantly decreasing discrepancies and enhancing trust with clients.
- Mentored a team of caregivers, promoting a collaborative environment that improved service quality and client relationships.
- Managed a team of 100 caregivers, ensuring optimal resource allocation and enhancing client satisfaction through timely and effective care delivery.
Medical Assistant Preceptor
Family Health Centers of San Diego
Grossmont/Spring Valley, CA
11.2021 - 11.2022
- Supervised and trained new Medical Assistant Trainees, ensuring a high level of proficiency and adherence to clinic standards.
- Managed patient care tasks, including taking vitals, recording medical history, and administering vaccines while maintaining compliance with OSHA and HIPAA regulations.
- Communicated with and assisted over 50 patients daily, ensuring quality care and excellent service delivery.
- Oversaw inventory management and ordered medical supplies to maintain clinic operation.
Medical Assistant Float
Family Health Centers of San Diego
San Diego, CA
11.2018 - 11.2021
- Provided primary care and specialty services (OB/GYN, cardiology, podiatry, family planning) across multiple clinics as needed.
- Answered multi-line telephone systems, addressed nurse inquiries, and relayed provider recommendations to patients.
Gynecology Referrals Coordinator
La Maestra Community Health Centers
San Diego, CA
10.2017 - 10.2018
- Coordinated surgeries and diagnostic services with physicians and partnered care teams.
- Delivered timely case management services and ensured accurate data management.
Obstetrics/Gynecology Medical Assistant
La Maestra Community Health Centers
San Diego, CA
08.2016 - 10.2017
- Assisted in women's health procedures, including colposcopies, EMBs, and family planning procedures (IUDs, implants).
- Supported prenatal and primary care for women, including referral coordination and appointment management.
Mobile Clinic Medical Assistant
La Maestra Community Health Centers
San Diego, CA
09.2015 - 08.2016
- Provided primary and pediatric care, addressing acute illnesses, chronic conditions, and mental health screenings.
- Ensured vaccines were properly stored and handled while managing patient documentation.
Education
Medical Assistant Program - undefined
San Diego, CA01.2014
GED - undefined
West Virginia01.2013
Skills
- Team Leadership
- Staff Development
- Operations Management
- Client Care
- Case Management
- Problem-Solving
- Medical Assisting
- Healthcare Administration
- OSHA
- HIPAA
- Medical Scribing
- WellSky
- Scheduling
- Telehealth
- Telework
- Managing inbound and outbound calls
Certification
- CHDP Certification - 2014
- SDIR Certification - 2019
- CPR Certification - 2020
LANGUAGES
English
Spanish
Timeline
Caregiver Manager
TheKey
11.2022 - Current
Medical Assistant Preceptor
Family Health Centers of San Diego
11.2021 - 11.2022
Medical Assistant Float
Family Health Centers of San Diego
11.2018 - 11.2021
Gynecology Referrals Coordinator
La Maestra Community Health Centers
10.2017 - 10.2018
Obstetrics/Gynecology Medical Assistant
La Maestra Community Health Centers
08.2016 - 10.2017
Mobile Clinic Medical Assistant
La Maestra Community Health Centers
09.2015 - 08.2016