Denise Griffin

Certified Caregiver Supervisor with the Illinois Department on Aging.
Supervise and evaluate caregiver performance to ensure high-quality service delivery and compliance with state program standards.
Conduct quarterly client home visits and develop individualized Plans of Care (POC) based on assessments and client needs.
Coordinate services and maintain communication with Managed Care Organizations (MCOs) to support effective care management.
Plan and organize client and community engagement events to promote program awareness and participation.
Perform HR functions including recruiting, interviewing, hiring, and onboarding caregiving staff.
Manage billing, service documentation, and collections to ensure accurate reporting and timely reimbursement.

Directed daily operations for a senior living community, boosting service quality, resident satisfaction, and engagement.

Managed cross-functional teams, budgets, workflows, and resources to optimize operational efficiency and staff performance.

Planned and executed resident events, activities, and community programs, including fundraising and donation initiatives, increasing participation and support.

Implemented process improvements to streamline operations, enhance resource use, and elevate overall care standards.

Oversaw logistics, fleet, and workflow; improved efficiency and reduced costs.

Led and mentored cross-functional teams, managed budgets, and maintained vendor relations.

Developed policies to ensure compliance, safety, and quality standard.

Directed operations, logistics, and staff; optimized workflows and reduced operational costs.

Supervised multi-department teams, managed budgets, and ensured compliance and quality.

Supported senior leadership in strategic planning and growth initiatives.

• Supported daily operations, overseeing teams, budgets, and resource allocation to ensure accurate and timely property appraisals.
• Assisted in implementing process improvements, operational strategies, and quality control measures to optimize efficiency.
• Coordinated client communications, appraisal assignments, and compliance with industry regulations, ensuring high service standards.