Kathryn Perry Kanoho

Requested to demote and return to this position due to a change in circumstances that prevented me from traveling so much. Please see previous employment with same title for information regarding duties and responsibilities performed

• Planned and executed integration processes for newly acquired branches, ensuring smooth transitions
• Developed and implemented action plans for branches struggling to reach their goals, driving improvement
• Maintained compliance according to each state's requirements
• Traveled to branches within three states 80%-90% of the time
• Oriented new caregivers to the company's policies and procedures
• Trained admin staff across the company (caregiver managers, client care supervisors)
• Provided essential coverage for caregiver manager, client care supervisor, branch manager, and scheduler roles to ensure operational continuity.

• Oversaw a high volume of caregivers, ranging from 75 to 250, ensuring effective staffing and service delivery.
• Conducted training sessions to improve caregiver skills and knowledge, enhancing service quality.
• Monitored and evaluated staff performance, providing constructive feedback and coaching for professional growth.
• Conducted performance reviews for Home Care employees.
• Provided ongoing support and guidance to Home Care staff members.
• Promoted a positive work environment fostering collaboration among team members, improving team cohesion.
• Led team meetings to discuss client progress, staff performance, and operational improvements.
• Resolved client concerns through effective communication and support.
• Monitored and maintained compliance with state and federal regulations for home care services.
• Maintained accurate and confidential client records, including care plans and progress notes.
• Answered 50+ calls per day from clients, caregivers, caseworkers, etc.
• Utilized Microsoft Office programs
• Interpreted and followed Medicaid guidelines pertaining to in home care
• Worked with caseworkers and other health care workers to provide well rounded care for clients
• Held Subject Matter Expert trainings for new caregiver managers in the state of Oregon
• Scheduled caregivers with clients based on the best match and according to caregiver and client preferences
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• Verified insurance coverage and qualified equipment orders, facilitating authorization requests
• Collaborated with sales teams and physician's offices to secure necessary documentation for qualifying equipment orders
• Responded to 30+ incoming calls daily, assisting patients with inquiries regarding orders, copays, and equipment issues
• Scheduling appointments for in-branch, and for equipment delivery/pick-up
• Assisting patients in filling out documentation and understanding their copays
• Collected payments
• Interpreting and following HIPAA laws, and health insurance laws and regulations
• Data entry and verification (demographics)
• Handling documentation requests for legal and medical purposes
• Filing and faxing patient documentation
• Received incoming faxes and correctly routed them to their proper departments
• Using DAS and Microsoft Windows based computer systems
• General Clerical duties

• Implemented behavior intervention plans for individuals with autism.
• Monitored client progress and documented behavioral changes accurately.
• Engaged clients in therapeutic activities to promote social skills development.
• Provided crisis intervention support during challenging situations.
• Trained new staff on behavioral techniques and organizational policies.
• Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
• Maintained a safe and supportive environment for all clients served.
• Supported clients in developing self-help skills such as dressing, toileting, eating independently .
• Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
• Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
• Exercised confidentiality and discretion to maintain HIPAA requirements.
• Planned and implemented individualized interventions as part of behavior treatment plans.
• Attended review, progress and clinical team meetings.
• Participated in continuing education and in-service training to advance skills.
• Assisted in conducting assessments to identify specific behavioral needs.