Deserae Cruz
Cambridge,OH
Summary
Motivated and dependable individual with hands-on experience providing compassionate care and support in residential settings. Known for being adaptable, collaborative, and empathetic—qualities that translate well into administrative support roles.
Currently pursuing a Bachelor’s degree in Healthcare Administration, with a strong interest in contributing to the operational side of healthcare. Eager to apply growing knowledge in areas such as healthcare systems, patient services, and compliance, while continuing to learn on the job. Passionate about supporting teams behind the scenes to ensure smooth, efficient care delivery. Ready to bring a strong work ethic, organizational skills, and a willingness to grow into a healthcare administration position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Cambridge Place Nursing Home
10.2024 - Current
- Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, hygiene and supported mealtime needs by serving food, and assisting with feeding as required.
- Provided mobility support, including safe transfers between beds, wheelchairs, and other locations, while using proper lifting techniques.
- Promoted emotional and mental well-being by encouraging and participating in recreational and social activities, while building trusting relationships with residents, offering emotional support, companionship, and personalized care.
- Prioritized resident dignity, privacy, and autonomy in every aspect of care delivery.
- Monitored and documented changes in resident behavior or health, promptly reporting concerns to nursing staff.
- Followed established safety procedures for transferring and repositioning residents, helping prevent falls and injuries.
Retail Merchandiser
A+ Staffing
06.2024 - Current
- Traveled to various store locations to implement and update planograms according to company guidelines.
- Removed damaged, expired, discontinued, and off-plan items to maintain accurate and appealing displays.
- Stocked and organized merchandise, ensuring items were clearly labeled and arranged by size, color, or category.
- Collaborated with store managers to execute seasonal merchandising plans that enhanced visual appeal and boosted sales.
- Updated pricing to reflect current promotions, markdowns, and product changes.
- Maintained clean, organized, and visually engaging displays to attract customer attention and support product sales.
Lead CSR
Speedway
10.2015 - Current
- Performed various duties including cashiering, cooking, food quality checks, stocking, and inventory management.
- Assisted in hiring, onboarding, and training new employees to ensure smooth integration and high performance.
- Checked in vendors, organized incoming orders, and maintained accurate stock levels.
- Completed daily administrative tasks, including store opening procedures, invoice processing, and payroll support.
- Gained proficiency in all areas of store operations, with a focus on computer-based tasks and leadership responsibilities.
- Contributed to the development of standardized training materials to improve team consistency and efficiency.
- Fostered a positive team environment by promoting open communication and addressing daily operational challenges.
- Educated customers on billing, payment processing, and company support policies to enhance customer satisfaction.
Cleaner
Rigmaids
03.2015 - 08.2015
- Maintained cleanliness and organization of rig houses by completing tasks such as washing bed linens, taking out trash, doing dishes, and making beds.
- Performed detailed cleaning of high-touch surfaces including chairs, walls, desks, computers, and tubs.
- Cleaned and sanitized bathrooms, kitchens, and other areas in accordance with established health and safety protocols.
- Improved overall cleanliness and hygiene through consistent sweeping, mopping, dusting, and disinfecting routines.
- Managed cleaning tasks efficiently using time management skills to meet daily deadlines.
- Properly handled and stored cleaning equipment, chemicals, and supplies, ensuring safety and compliance with regulations.
- Maintained a clean and organized supply storage area for quick and efficient access to materials.
Crew
Adecco
04.2014 - 08.2014
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Carefully packaged finished products and prepared for shipment.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
Crew
McDonald's
04.2013 - 11.2013
- Skilled at working independently and collaboratively in a team environment
- Worked effectively in fast-paced environments.
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Healthcare administration
Southern New Hampshire University
Southern New Hampshire04-2026
High School Diploma -
K12
Maumee, OH05-2014
Skills
- Cash management
- Scheduling
- Employee training
- Payroll management
- Employee onboarding
- Effective organizational skills
- Proficient in Microsoft Office
- Proficient in Microsoft Word
- Human relations
- Efficient data entry
- Communication skill
- Time Management
- Compassionate elderly support
Certification
Human relations in administration, 08/01/20, Earners of this award have demonstrated mastery of foundational concepts by completing all coursework in the Human Relations in Administration webtext and passing a comprehensive examination. Having fulfilled these requirements, learners can explain how factors such as leadership styles and the communications process influence human relations, illustrate how factors like motivation and stress influence workplace dynamics, and identify the skills necessary for managers to influence productivity.
Timeline
Caregiver
Cambridge Place Nursing Home
10.2024 - Current
Retail Merchandiser
A+ Staffing
06.2024 - Current
Lead CSR
Speedway
10.2015 - Current
Cleaner
Rigmaids
03.2015 - 08.2015
Crew
Adecco
04.2014 - 08.2014
Crew
McDonald's
04.2013 - 11.2013
Bachelor of Science - Healthcare administration
Southern New Hampshire University
High School Diploma -
K12