Mary Zilles
Sheboygan,WI
Summary
Caring and attentive Manager of Healthcare bringing many years of patient care, team management and operational experience. Skilled in customer service and gaining trust with case mangers and guardians. Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring and onboarding objectives.
Overview
10
10
years of professional experience
Work History
Caregiver
Newer Beginnings LLC
Sheboygan, WI
05.2024 - Current
- Assisted clients with activities of daily living
- Followed care plan and directions given by case managers
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained detailed records of services performed on clients.
- Facilitated best care by developing a strong and trusting rapport with clients.
Program Manager
My Path
Plymouth, WI
11.2014 - 04.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed clients money and kept close records of finances
- Established and maintained relationships with case manager and guardians to support program objectives.
- Interviewed and Assisted with the onboarding process for new hires.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
Education
High School Diploma -
Green Bay East High School
Green Bay, WI06-1985
Skills
- Staff Management
- Record keeping
- Employee onboarding
- Time management
- Communication skills
- Organizational skills
- Customer service
- Reporting and Documentation
- Recruitment management
- Patience and Empathy
- Interview coordination
- Onboarding process
Accomplishments
- Management experience of 30 years
- Remained in management due to performance
- Consistently maintained customer satisfaction
Timeline
Caregiver
Newer Beginnings LLC
05.2024 - Current
Program Manager
My Path
11.2014 - 04.2024
High School Diploma -
Green Bay East High School
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