Overview
Work History
Education
Skills
Timeline

Requishela Walker

Murrieta,USA

Overview

19
19
years of professional experience

Work History

Caregiver

IHSS
01.2023 - 09.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.

Customer Service Representative/Escalations Supervisor/QA/Online Proctoring

Pearson vue/Hcl
12.2021 - 12.2022
  • Remote call center/customer service representative
  • Escalations supervisor
  • QA
  • Online proctoring settings
  • Appointments for state board exams
  • Data entry
  • Microsoft Edge
  • Excel troubleshooting

Store Manager

Dollar General Corporation
06.2017 - 07.2020
  • Provide continuous attention to development of staff
  • Create final implementation work plan for rollout of solutions
  • Utilize merchandise fixtures properly including presentation, product pricing and signage
  • Apply basic principles of retail (e.g., ordering cycles, peak inventories, merchandise flow)
  • This position requires some travel with limited overnight stays with store merchandising by facilitating and participating in staging, stocking and storage of merchandise
  • Ensuring that merchandise is presented according to established practices and store manager direction
  • Ensure that store is adequately equipped with tools necessary to perform required tasks
  • Provide follow-up necessary to ensure excellent performance of the new store manager
  • Recommend pay rates and advancement
  • Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures
  • Bending, stooping and kneeling to run checkout station, stocked merchandise and unload trucks
  • Recommend changes to system inputs to improve the tool
  • Maintain positive trends and ensure compliance with company standard operating procedures manual, policies and work processes
  • Identify sources of opportunity and/or develop solutions
  • Create merchandise signage, to obtain and email data and information
  • Manage all employees and processes in a high sales volume retail store carrying a balanced combination of food and general merchandise
  • Perform miscellaneous analyses and projects
  • Develop dashboards that help field leaders identify trends, action compliance issues and drive performance and effectiveness
  • Completing all paperwork and documentation according to guidelines and deadlines
  • Staffed and opened and closed in a timely manner each day based on the store's posted store hours

Training Store Manager

Family Dollar Stores, Inc.
08.2005 - 05.2017
  • Training store manager and assistant managerial

Education

Vocational - Business Administration and Management

United college of business, Hollywood, CA
07.1988

High School - Computer And Information Systems

High School in Computers/retailsales, Lynwood, CA
01.1986

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking and Organization
  • Strong Ethics
  • Flexible Schedule
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Dementia Care
  • Medical record-keeping
  • Alzheimer's Care
  • HIPAA Compliance
  • Team Collaboration
  • Documentation and Recordkeeping
  • Schedule Management
  • Customer Service
  • Staff Supervision
  • Customer Relations
  • Sales Techniques
  • Staff Training
  • Staff Management
  • Customer Relationship Management (CRM)
  • Workforce Management
  • Inventory Control
  • Marketing promotions
  • Resource Utilization
  • Marketing
  • Business Administration
  • Strategic Planning
  • Data Interpretation
  • Forecasting skills
  • Business Planning
  • Corporate Social Responsibility
  • Vendor Management
  • Employee Mentoring
  • Financial Management
  • Call Monitoring
  • Quality Assurance
  • Coaching and Mentoring
  • Staff Motivation
  • Document Management
  • Employee Motivation
  • Customer service focus
  • Schedule Coordination
  • Information tracking
  • Technical Support
  • Training Management
  • Timekeeping abilities
  • Report Writing
  • Account updating
  • Scheduling proficiency
  • Employee Coaching
  • Customer Retention
  • Staffing and scheduling
  • Performance Evaluation
  • Complaint resolution
  • Operations Management
  • Personnel Management
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Customer communications
  • Answering questions
  • Call Control
  • Appointment Scheduling
  • Product Knowledge
  • Payment Processing
  • Gathering information
  • Calm disposition
  • Inbound Phone Call Management
  • Customer service optimization
  • Quality Control
  • Database Research
  • Logging call information
  • Cash Handling
  • Sales expertise
  • Training experience
  • Technical Troubleshooting
  • Delivery Tracking

Timeline

Caregiver - IHSS
01.2023 - 09.2024
Customer Service Representative/Escalations Supervisor/QA/Online Proctoring - Pearson vue/Hcl
12.2021 - 12.2022
Store Manager - Dollar General Corporation
06.2017 - 07.2020
Training Store Manager - Family Dollar Stores, Inc.
08.2005 - 05.2017
United college of business - Vocational, Business Administration and Management
High School in Computers/retailsales - High School, Computer And Information Systems

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Requishela Walker