Kelly Estrada
Melrose Park
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Waste Managment
Chicago, IL
07.2025 - Current
- Processed high-volume billing transactions with accuracy and efficiency.
- Resolved customer inquiries regarding billing discrepancies effectively.
- Collaborated with cross-functional teams to streamline invoicing procedures.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Audited and corrected billing and posting documents for accuracy.
Enrollment Specialist
Restoration Builders
Oak Brook, IL
04.2024 - 06.2025
- Collaborated with faculty members to develop recruitment strategies aimed at increasing enrollment numbers.
- Compiled data for reports on enrollment trends, demographics and retention rates.
- Participated in community outreach events designed to promote program awareness.
- Reviewed applications for accuracy before submitting to appropriate entities for processing.
- Performed administrative duties such as filing documents, preparing correspondence and scheduling appointments.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Generated new business through cold calling, networking events, referrals and other marketing initiatives.
- Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Insurance Advisor
Health Works
Chicago, IL
06.2022 - 02.2024
- Developed comprehensive understanding of insurance coverage and policy options to advise clients on the best course of action.
- Identified opportunities for improvement within existing processes in order to streamline operations.
- Ensured compliance with all applicable laws when selling or renewing insurance policies.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Set appointments with prospective clients to present suitable insurance packages.
- Followed up with clients to determine satisfaction with received services.
- Built and maintained relationships with clients to support satisfaction.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Interpreted insurance policies and explained coverage to clients.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Generated new business through cold calling, networking events, referrals and other marketing initiatives.
- Managed over 50 customer calls per day
Logistics Coordinator
TQL
Oak Brook, IL
08.2021 - 03.2022
- Utilized computer systems to track shipments from origin to destination and generate reports accordingly.
- Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
- Prioritized tasks and managed deadlines under strict time constraints.
- Developed strong relationship with vendors and suppliers to ensure timely delivery of products.
- Resolved issues during shipping, communicating delays to relevant individuals.
- Prepared and maintained comprehensive reports for tracking and monitoring shipments.
- Organized and maintained records for all shipments including bills of lading, invoices, customs documents.
- Participated in regular staff meetings to discuss challenges faced during daily operations and brainstorm ideas for resolving them effectively.
- Utilized multiple modes of transportation to meet customer delivery needs.
- Collaborated with cross functional teams such as sales, customer service, finance to resolve issues related to deliveries or billing discrepancies.
- Developed understanding of customers' needs and took actions to ensure that such needs were met.
Retail Store Manager
Ez Corp
Chicago, IL
01.2017 - 06.2021
- Recruited, trained, coached and managed a team of retail staff members.
- Interviewed and hired prospective employees according to team needs.
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
- Reviewed sales reports weekly to track progress against goals.
- Processed cash refunds and merchandise credits and verified the inventory accurately reflected the merchandise transaction.
- Assisted customers in selecting products based on their individual needs.
- Updated store signage regularly to keep customers informed about new products or services offered.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Created strategies to increase sales and maximize profits.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Developed and implemented effective store policies to ensure customer satisfaction.
- Worked with leadership to analyze the business of the retail location and implement practices to fulfill goals.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Solved problems and resolved conflicts for team members and customers.
- Set sales targets and budgets for team leads and employees to follow.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Education
Bachelor of Arts (B.A.) - Cinema Arts + Science
Columbia College Chicago
Chicago, IL, USHigh School Diploma -
Morton East High School
Cicero, IL06-2015
Skills
- Client relationship building
- Exceptional communication
- Customer service background
- Strong organization
- Sales experience
- Deadline management
- HIPAA compliance
- Administrative support
- MS word, excel, and outlook
- Telephone and email skills
- Bilingual/Multilingual
- Invoice processing
- Billing systems and software
- Data entry proficiency
- Month-end closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Waste Managment
07.2025 - Current
Enrollment Specialist
Restoration Builders
04.2024 - 06.2025
Insurance Advisor
Health Works
06.2022 - 02.2024
Logistics Coordinator
TQL
08.2021 - 03.2022
Retail Store Manager
Ez Corp
01.2017 - 06.2021
Bachelor of Arts (B.A.) - Cinema Arts + Science
Columbia College Chicago
High School Diploma -
Morton East High School