Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Felton

Marshall,MN

Summary

Dynamic optician with extensive experience at Midwest Vision Centers, excelling in superior customer service and frame sales. Proven ability to enhance patient satisfaction through precise adjustments and effective communication. Skilled in managing inventory and knowledgeable about third-party insurance, contributing to increased sales and repeat business.

Overview

31
31
years of professional experience

Work History

Optician

Advanced Eyecare
06.2023 - Current
  • Assisted customers in selecting eyewear that suits their style and vision needs.
  • Performed routine maintenance on optical equipment to ensure accurate measurements.
  • Learned to process orders for glasses and contact lenses using point-of-sale systems.
  • Provided support in fitting and adjusting eyewear for optimal comfort and performance.
  • Gained knowledge of lens types, coatings, and frame materials through training sessions.
  • Engaged with customers to address inquiries about products and services effectively.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Optician/Managing Optician

Midwest Vision Centers
07.2006 - 03.2023
  • Assisted patients in selecting appropriate eyewear based on prescription and personal style.
  • Conducted vision tests to assess visual acuity and eye health for accurate prescriptions.
  • Educated clients on proper eyewear care, maintenance, and usage for optimal performance.
  • Managed inventory of frames and lenses, ensuring availability of diverse styles and sizes.
  • Collaborated with ophthalmologists to interpret prescriptions and ensure accuracy in orders.
  • Trained new staff on customer service protocols and product knowledge to enhance team effectiveness.
  • Implemented efficient workflow processes that improved patient service times during peak hours.
  • Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication skills.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.

Optometric Assistant

Taft Optical
08.1994 - 07.2006
  • Supported patient intake processes, ensuring accurate data entry and seamless workflow.
  • Assisted in conducting preliminary eye examinations, enhancing patient experience and care quality.
  • Managed appointment scheduling through electronic health record systems, optimizing office efficiency.
  • Educated patients on lens options and eyewear maintenance, improving product understanding and satisfaction.
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
  • Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
  • Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
  • Helped patients with optical selections and dispensing to facilitate customer service.
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.

Education

Optometric Assistant

Granite Falls Vocational Technical Institute
Granite Falls, MN
05.1987

High School Diploma -

Milroy High School
Milroy, MN
05.1985

Skills

    Superior Customer Service

    Frame sales

    Maintain frame inventory

    Able to run pretesting equipment

    Basic computer skills along with Optical software

    Precise eyeglass adjustments and frame repair

    Knowledge of 3rd party Insurance

    Posting EOB’S

Timeline

Optician

Advanced Eyecare
06.2023 - Current

Optician/Managing Optician

Midwest Vision Centers
07.2006 - 03.2023

Optometric Assistant

Taft Optical
08.1994 - 07.2006

Optometric Assistant

Granite Falls Vocational Technical Institute

High School Diploma -

Milroy High School

Similar Profiles

CREATE PROFILE
Kelly Felton