Kelly Foley
Gilberts,ILLINOIS
Summary
Focused and reliable individual bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Cheerful employee always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 10+ years of experience in a service settings.
Overview
2
2
years of professional experience
Work History
Phlebotomist
BioLife Plasma Services
Addison, Illinois
07.2021 - 02.2022
- Within 4 months of working promoted to Team Lead
- Conducted venipuncture procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Monitored patients for reactions and verified sample quality.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Wait Staff
Southern Belles Pancake House
Carpentersville, Illinois
09.2018 - 02.2019
- Lead server
- Responsible for training new employees
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Carried out food items, sat customers and brought beverages to tables to help fellow wait staff.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Wait Staff
Apple Villa Pancakes
Hoffman Estates, IL
10.2014 - 01.2016
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Carried out food items, sat customers and brought beverages to tables to help fellow wait staff.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Associate of Arts - Healthcare
Elgin Community College
Elgin, ILSkills
- Problem Solving
- Documentation and Recordkeeping
- Decision Making
- Customer Service
- Cash Register Operations
- Team Leadership
Timeline
Phlebotomist
BioLife Plasma Services
07.2021 - 02.2022
Wait Staff
Southern Belles Pancake House
09.2018 - 02.2019
Wait Staff
Apple Villa Pancakes
10.2014 - 01.2016
Associate of Arts - Healthcare
Elgin Community College