Diamond Winfield
Stafford,Texas
Summary
Diligent and highly motivated individual with a solid background in phlebotomy practices. Experienced in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients. Well-prepared for a role in phlebotomy with a proven track record of handling blood draws while maintaining high standards of hygiene. Excellent teamwork skills and adaptability to changing clinical needs ensure consistent results and patient satisfaction. Dependable professional effective in managing operations, encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable in successful strategies for managing fast-paced work environments. Confident in ability to excel in this position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Hillcroft Medical Clinic
10.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted blood cultures, EKGs, Hemo Cue tests, and pulse oximetry
- Processed urine samples
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Curbside lead
H-E-B
01.2018 - 04.2024
- Managed curbside operations at H-E-B, ensuring smooth service
- Implemented innovative strategies to improve customer experience
- Led a team of 100+ members, fostering a collaborative environment
- Resolved operational issues promptly, minimizing disruptions
- Boosted curbside efficiency by 30%, enhancing customer satisfaction
- Streamlined curbside operations, enhancing customer pickup efficiency by %20
- Introduced digital tools to track and optimize workflow efficiency
- Developed training modules that increased staff competency
- Pioneered a reward system that uplifted team morale and performance
- Mentored junior team members, enhancing their performance and growth
- Elevated team productivity by implementing agile methodologies
Phlebotomist
Medical clinic
03.2023 - 01.2024
- Performed venipuncture procedures efficiently
- Ensured patient comfort during blood draw
- Adhered to strict safety protocols
- Maintained sterile environment
- Eager to master new skills and thrive in dynamic environments, consistently meeting key project milestones
- Managed inventory of phlebotomy supplies, reducing waste by 15%
- Provided empathetic patient care, improving patient feedback scores
- Analyzed workflow processes to streamline patient throughput
- Optimized blood collection techniques, enhancing patient experience and efficiency
Education
Phlebotomy certification class -
Oquirrh Mountain Phlebotomy School
02.2023
High school diploma -
Hightower Highschool
Missouri City01.2017
Skills
- Customer Service
- Time Management
- Problem Solving
- Leadership
- Phlebotomist
- Team Management
- Communication Skills
- Attention to Detail
- Innovative Strategies
- Operational Efficiency
- Workflow Optimization
- Reward Systems
- Staff Development
- Agile Methodologies
- Order of draw
- Venipuncture
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Medical office administration
- Medical records review
- Health and safety
- Venipuncture and capillary puncture
- Specimen collection and storage
- Laboratory procedures understanding
- Proper labeling
- Communication
- Time management
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Excellent communication
- Finger stick method
- Problem-solving
- Decision-making
- Certified in CPR/AED
- Multitasking
- Active listening
- Goal minded
Certification
National Phlebotomy Certification
Timeline
Phlebotomist
Hillcroft Medical Clinic
10.2024 - Current
Phlebotomist
Medical clinic
03.2023 - 01.2024
Curbside lead
H-E-B
01.2018 - 04.2024
Phlebotomy certification class -
Oquirrh Mountain Phlebotomy School
High school diploma -
Hightower Highschool
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