Mikia Woodyard
Decatur,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Phlebotomist
CSL Plasma
Decatur, GA
08.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Monitored patients for reactions and verified sample quality.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Artist
11.2019 - Current
- Provided makeup services to a diverse clientele base
- Communicated with clients to accommodate different preferences and lifestyles
- Maintained organization of schedules and time pressured commitments
Cashier
Hojeij Branded Foods
07.2013 - 05.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Maintain sanitation, health, and safety standards in work areas
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Prepare and serve beverages such as coffee and fountain drinks.
Sales associate
The Cosmetics Co. Store
01.2007 - 03.2011
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Review inventory and sales records to prepare reports for management and budget departments
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Crew member - Assistant manager
Frank's & Co
07.2003 - 01.2007
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hotdogs and fried chicken, which are prepared to order or kept warm until sold
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Wash, cut, and prepare foods designated for cooking
- Prepare and serve beverages such as coffee and fountain drinks.
Education
Medical Assisting -
UEI College
Stone Mountain, GAHigh School Diploma -
Foley High School
Foley, ALSkills
- Administrative skills
- Communication
- Cleanliness and organization
- Following protocols
- Attention to detail
- Knowledge of basic medical procedures
- Computer skills
- Interpersonal skills
- Fast Food
- Customer Service
- Team Member
- Food Service
- Food Prep
- Kitchen Experience
- POS
- Food Production
- Cashiering
- Makeup Application
- Retail Sales
- Food Safety
- Merchandising
- Time Management
- Food Handling
- Assessments
- Food Safety — Expert
- April 2020
- Proper food handling, storage, and equipment use for preventing the spread of foodborne illness
- Full results: Expert
- Retail Customer Service — Proficient
- May 2020
- Comprehending and responding to retail customer needs
- Full results: Proficient
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Venipuncture Expertise
- Blood collection techniques
- Specimen labeling procedures
- Communication abilities
- Patient support
- Blood culture collection
- Medical terminology knowledge
- Infection Control
- Quality Control
- Paperwork Processing
- Recording data
- Patient preparation
- Geriatric phlebotomy
- Skin puncture
- Hemoglobin Testing
- Attention to Detail
- Finger Stick Method
- Phlebotomy Technician (PT)
- Butterfly Venipuncture
- Goal Minded
- Team Leader
- Biohazard Policy Compliance
- Injection Administration
- Donor Phlebotomy Technician
Timeline
Phlebotomist
CSL Plasma
08.2023 - Current
Artist
11.2019 - Current
Cashier
Hojeij Branded Foods
07.2013 - 05.2018
Sales associate
The Cosmetics Co. Store
01.2007 - 03.2011
Crew member - Assistant manager
Frank's & Co
07.2003 - 01.2007
Medical Assisting -
UEI College
High School Diploma -
Foley High School