Kelly Foley
Buxton,ME
Summary
Dedicated owner/operator with expertise in quality control and client communication. Proven track record in establishing long-lasting customer relationships and enhancing service excellence in a competitive market.
Overview
2027
2027
years of professional experience
Work History
Owner/Operator
Queen Bee Cleaning LLC
Buxton, Maine
09.2010 - Current
- Oversee daily operations of residential cleaning service, ensuring high standards of service delivery.
- Maintain inventory of cleaning supplies and equipment.
- Engage with clients to resolve concerns and gather feedback, enhancing customer satisfaction.
- Implement quality control measures for service excellence.
- Manage daily operations of the business, sales, inventory, and accounting.
- Built long-term customer relationships through exceptional service, effective communication, and prompt issue resolution.
Receptionist/Telecommunications Specialist
G.H. Bass Corporate Office
South Portland, Maine
1996 - 2001
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed multi-line phone system, routing calls efficiently to staff.
- Processed incoming mail and packages, distributing them to relevant departments.
- Coordinated meeting logistics, including room reservations and equipment setup.
- Provided administrative support to team members, enhancing overall workflow efficiency.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Sorted incoming mail and directed to correct personnel each day.
- Set up all new hires with their nameplate, card key, phone extension along with an office tour and tutorial of their work space.
- Set up audio visual equipment for executive meetings
- Trusted with sensitive information
Food Service/Cafeteria Worker
Mercy Hospital
Portland, Maine
1990 - 1996
- Prepared and served meals to patients and staff.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management of food supplies and equipment.
- Followed safety and sanitation protocols during food preparation.
- Collaborated with nutrition staff to accommodate dietary restrictions.
- Operated kitchen equipment safely and effectively during service hours.
- Provided friendly customer service to enhance dining experience for all guests.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Operated cash registers accurately and efficiently to process payments from customers.
- Stocked shelves with necessary supplies for cafeteria operations.
Education
High School Diploma -
Portland High School
Portland, ME01-1991
Skills
- Business development
- Financial oversight
- Quality control
- Inventory management
- Client communication
- Relationship building
- Customer service
Timeline
Owner/Operator
Queen Bee Cleaning LLC
09.2010 - Current
Receptionist/Telecommunications Specialist
G.H. Bass Corporate Office
1996 - 2001
Food Service/Cafeteria Worker
Mercy Hospital
1990 - 1996
High School Diploma -
Portland High School