Kelly Folts
Davenport,FL
Summary
Warehouse Management Professional demonstrating expertise in team leadership and training. Developed and implemented a Safe Driving program that reduced incidents by 50% while enhancing workforce capabilities through training of over 24 associates in safe operational practices. Experienced Slide Operator skilled in operating and maintaining slide equipment, troubleshooting mechanical issues, and ensuring compliance with safety regulations to enhance guest experiences.
Overview
17
17
years of professional experience
Work History
Slide Operator
Walt Disney World
Lake Buena Vista, Florida
05.2025 - Current
- Monitored guest flow to maintain optimal ride efficiency during peak times.
- Operated slide attractions, prioritizing guest safety and maximizing enjoyment.
- Addressed guest inquiries and concerns promptly to improve overall experiences.
Learning Trainer
Amazon
Murfreesboro, TN
08.2020 - 05.2025
- Powered Industrial Truck (PIT) Trainer
- Facilitated training for associates using certification curriculum for Crown (RC) Stand-up, Electric Pallet Jack, and Clamp Truck operations. Tailored training material to associates for best retention of information.
- Created and launched a Safe Driving program for PIT drivers at BNA3 with an end result of documented PIT incident reduction by 50%.
- Conducted safety assessments for PIT through NOBA audits and performance evaluations, ensuring adherence to WHS global road safety standards.
- Identified and trained 2 PIT Ambassadors, 3 PIT Trainers, and 24 associates, enhancing overall training capacity.
- Global Trailer Dock and Release (GTDR) Trainer
- Maintain trailer dock safety protocols with associates newly in role as well as annual certifications. This also requires use of the Amazon Safety Standards of Conduct. Facilitated training on newly launched control panel upgrades.
- Oversaw dock safety compliance, recertifying an average of 15 associates bi-annually to maintain safety standards.
- Adjusted personal schedule to support other shift training in the facility.
- Robotics Trainer
- Certify Associates on RWC4 robotic arm operations in transship areas totaling 17 associates in RWC4 versions 4 and 5.
- Behind the Smile Facilitator
- Lead new hire Hazardous Materials and Safety orientations for a total of 485 associates from August 2022 to present.
- Site launched safety shoe program in 2021. This required partnership and oversight from the learning team during associate engagements and onboarding process and support ordering of shoes.
- Learning Trainer
- Monitor training compliance and certification tracking for classes up to 100 attendees.
- Partnered with Safety and PXT to conduct incident investigations, resulting in safety retrains as required.
- Delivered performance coaching to overnight leaders, focusing on quality and productivity improvements for shifts with over 500 associates.
- Supported CMH7 (July 2022) launch training for newly hired PIT drivers including associates and trainers.
Y-Play Attendant
YMCA
Smyrna, TN
01.2015 - 10.2021
- Facilitated play sessions enhancing children's social skills and creativity through interactive engagement.
- Supervised children aged 6 weeks to 6 years in activities fostering development and growth.
- Conducted equipment inspections and monitored supervision ratios to maintain safety in play environments.
Ship Dock Process Assistant/Ship Clerk
Amazon
Murfreesboro, TN
05.2018 - 08.2020
- Coordinated trailers to corresponding dock doors.
- Ensure proper processes are followed with the Trailer Dock Release program.
- Corresponded with multiple shipping companies to facilitate effective communication and coordination.
- Communicated instructions to other associates, motivating them, and keeping their work areas safe.
- Supported daily management of department duties by allocating labor, leading meetings, assigning job duties, and coordinating with internal and external suppliers.
- Monitored area performance through tracking, reporting, and providing feedback on associate performance.
Fulfillment Associate
Amazon
Murfreesboro, TN
04.2015 - 05.2018
- Trained in outbound processes of picking, packing, and shipping to facilitate timely processing and maintained quality by checking item condition and packaging standards.
- Operated warehouse equipment to fulfill customer orders efficiently.
- Packaged products accurately for shipment to ensure quality.
Community Living Instructor
Lifetime Assistance Inc.
Rochester, NY
05.2009 - 12.2014
- Led life skills development programs for individuals with developmental disabilities through one-on-one and group instruction, enhancing personal independence and community engagement.
- Facilitated training sessions aimed at improving living skills and promoting community participation.
- Licensed to administer medications within Lifetime Assistance facilities.
- Operated 15-passenger and wheelchair accessible vehicles for safe transportation, ensuring compliance with safety regulations.
Education
Bachelor of Science - Health Science, Biology
SUNY Brockport
Brockport, NY05-2009
Skills
- Safety protocols
- Guest safety
- Attention to detail
- Time management
- Adaptability
- Problem-solving
- Critical thinking
- Teamwork
- Communication
- Ability to learn quickly
Timeline
Slide Operator
Walt Disney World
05.2025 - Current
Learning Trainer
Amazon
08.2020 - 05.2025
Ship Dock Process Assistant/Ship Clerk
Amazon
05.2018 - 08.2020
Fulfillment Associate
Amazon
04.2015 - 05.2018
Y-Play Attendant
YMCA
01.2015 - 10.2021
Community Living Instructor
Lifetime Assistance Inc.
05.2009 - 12.2014
Bachelor of Science - Health Science, Biology
SUNY Brockport