Kelly Forbes
Chicago,IL
Summary
Administration Professional with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Special Loans Administration
Dovenmuehle Mortgage
08.2023 - Current
- Improved loan processing efficiency by implementing streamlined workflows and optimizing team resources.
- Enhanced customer satisfaction by providing timely support and addressing client inquiries regarding loan administration.
- Reduced errors in HELOC documentation through meticulous attention to detail, ensuring compliance with industry regulations and company policies.
- Collaborated with cross-functional teams to develop comprehensive training materials for new hires, resulting in improved staff knowledge and performance.
Customer Service Supervisor
Dovenmuehle Mortgage
11.2020 - 08.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality
Education
Bachelor of Arts in Corporate Communication -
Northern Illinois University
Dekalb, Illinois05.2020
Skills
- Loan Servicing
- Deadline Management
- Interpersonal Abilities
- Portfolio Management
- Problem-Solving
- Organizational Skills
Leadership Activities
- Fashion Industries Organization, Social Media Chair, 2016-2020
- Public Relations Student Society of America, Social Media Chair, 2016-2020
Timeline
Special Loans Administration
Dovenmuehle Mortgage
08.2023 - Current
Customer Service Supervisor
Dovenmuehle Mortgage
11.2020 - 08.2023
Bachelor of Arts in Corporate Communication -
Northern Illinois University
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