Kelly Foreman
Medical Transportation Coordinator
Springfield,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Strategic Accounts MTC
One Call
Springfield, Missouri
02.2020 - Current
- Built relationships with customers and Providers to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Booked, Scheduled and Dispatched Non-Emergency Medical Transportation for Medicare and Medicaid patients in seven different states and fifteen different Health Plans
- Maintained Subscription NEMT for 300+ Critical Care members using Polaris, Relay and Smart Sheets to ensure all rides were staffed via follow up on Critical Care Watchlist
- Created and Maintained Provider Relationships as well as initiated, negotiated and nurtured SRA's and monthly contracts for Standing Order members.
- During multiple crises such as hurricanes and tornadoes, I was on a small team that worked non stop to ensure the critical care members did not miss their dialysis, chemo, etc... appointments. From finding lodging for these members, to, at times, finding rescue for them, and relocation and ultimately rescheduling their appointments and transportation, our team saw these crucial times through.
Insurance Agent
Farmers Insurance - Shane Hylton Agency
Springfield , Missouri
08.2019 - 01.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Licensed Life Insurance Agent
American Income Life
Kansas City, Missouri
02.2017 - 04.2018
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Exceeded corporate quotas for monthly policy sales.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Inbound Travel Sales
Vacations Made Easy
Springfield, Missouri
01.2016 - 01.2017
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Processed customer order, quote and return transactions and offered additional products and services.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Generated new and repeat sales by offering timely product, service and technical information.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Stay at Home Mother
Home
Springfield, Missouri
01.2012 - 01.2016
Section 8, LIHTC Property Manager
Preservation Housing Management
Kansas City, Missouri
10.2006 - 02.2012
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed, reviewed and submitted property operating and capital budgets.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
GED -
Parkview High School
Springfield, MOSkills
- Effective Project Management
- Effective Written and Verbal Communication
- Interdepartmental Collaboration
- Persuasive Writing
- Customer Satisfaction
- Customer Complaint Resolution
- Customer Service and Assistance
- Providing Feedback
- Data Input
Accomplishments
Top Life Insurance Agent 9 times 2017-2018
Diamond Club Recipient (Top Sales, Top Volume)
Multiple Months 2015-2016
Timeline
Strategic Accounts MTC
One Call
02.2020 - Current
Insurance Agent
Farmers Insurance - Shane Hylton Agency
08.2019 - 01.2020
Licensed Life Insurance Agent
American Income Life
02.2017 - 04.2018
Inbound Travel Sales
Vacations Made Easy
01.2016 - 01.2017
Stay at Home Mother
Home
01.2012 - 01.2016
Section 8, LIHTC Property Manager
Preservation Housing Management
10.2006 - 02.2012
GED -
Parkview High School
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