TRINITY SHROYER
Queen Creek,AZ
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
15
15
years of professional experience
Work History
Strategic Account Manager
PeaceHealth Hospital
03.2021 - 05.2023
- Serves as a essential connector between PeaceHealth and the community, identifying, developing and maintaining working relationships with new and existing providers across hospital and ambulatory services
- Supports development of new business opportunities to drive growth and reduce barriers to patient care
- Educate physicians on access and expertise available throughout PeaceHealth
- Project management: caregiver recognition, primary care access, and patient experience
- Acts as liaison to system executives and organizations inquiring about clinical services
- Communicates opportunities, market trends, and challenges to appropriate leadership and operational team members to support improved patient experience and outcomes
- Drive growth for services lines: Medical/Radiation Oncology, Breast Surgery, Diagnostic Imaging, Home Health, Hospice, General Surgery, Dermatology, Gastroenterology, Primary Care, and Heart and Vascular
- Set and achieved company defined sales goals
Account Executive
Providence Health & Services
12.2016 - 03.2021
- Increased laboratory business 15% new growth new accounts
- 2019 4.3% growth for all outpatient services for Oregon Region
- Generated growth while maintaining current accounts
- Project management: key partner clinics, epic connect, lab EMR/EHR, and PACS Imaging
- Increased sales for service lines and products such as: Home Medical Equipment, Epic Connect
- Diagnostic Imaging, Laboratory and Pathology, Digestive Health - Weight Management Program
- Home Infusion, Rehab, Oncology, Urology, and Orthopedic
- 2018 –promoted to a top performing territory 2019 increased new business for physical therapy rehab, and Concussion Rehab
- Achieved 25% new annual growth towards Prostate MRI in N/NE Portland
Account Executive
Amedisys Home Health
01.2014 - 12.2016
- Generated new referrals for home health care by maintaining and creating new relationships with hospitals, primary care, internal medicine clinics, and specialty clinics: oncology, podiatry, skilled nursing facilities, assisted living facilities, hospice and other service providers
- Surpassed all sales goals by 25% in new growth territory in Portland Oregon
- Received recognition for top new rookie increased new business within 90 days
- Increased new growth territory by 36% within 90 days
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Resolved issues promptly to drive satisfaction and enhance customer service
Account Specialist
Community Home Health & Hospice
01.2013 - 01.2014
- Responsible for increasing sales and promoting a positive company image in the community
- Maintain relationships with hospitals, assisted living facilities, skilled nursing facilities, provider clinics and specialists
- Assist in identifying appropriate patients through review and consultation with health care professionals.
Sales Manager
Mallard Landing Assisted Living/Assisted Living Concepts
01.2010 - 01.2013
- Drives and supports the marketing communications, interactive marketing and community relations programs such as: events, job fairs, seminars, networking and fundraisers
- Travel to other communities to assist low census buildings
- Conflict Resolution among staff and residents, handles leasing contracts and negotiations
- Establish relationships with doctors, skilled nursing facilities, hospitals, and any medical professional who may refer patients as residents
Marketing Assistant III
Abbott Laboratories
01.2008 - 01.2010
- Provided support to Marketing Director and Product Managers
- Assisted Marketing Group with product launches: Tradeshow setup, brochure and literature layout Managed Marketing budget, SPIFs and campaigns Researched competitive data for customer presentations and sales representatives Maintained Marketing portion of the internal web page with current products and competitive information.
Education
Dallas County Community College, Plano East Senior High School
Skills
- Strategic Account Management
- Quarterly Reviews
- Acquire New Business
- Client Relationship-Building
- Outreach Initiatives
- Customer Accounts Management
- Prospecting and Cold Calling
- Effective Project Management
- Competitor Analysis
- Serve Customers
- Account Management
- Business Growth Opportunities
Timeline
Strategic Account Manager
PeaceHealth Hospital
03.2021 - 05.2023
Account Executive
Providence Health & Services
12.2016 - 03.2021
Account Executive
Amedisys Home Health
01.2014 - 12.2016
Account Specialist
Community Home Health & Hospice
01.2013 - 01.2014
Sales Manager
Mallard Landing Assisted Living/Assisted Living Concepts
01.2010 - 01.2013
Marketing Assistant III
Abbott Laboratories
01.2008 - 01.2010
Dallas County Community College, Plano East Senior High School
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