Matthew Pahde

• Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
• Ensure customer freight is serviced at the highest possible level through fair rate negotiation with partner carriers, maximum utilization of available resources, and development of beneficial partnerships for recurring business
• Actively engaged in identifying and navigating unanticipated challenges efficiently and professionally
• Employ forward thinking strategies to source, build, and cultivate reliable vendor partnerships for key accounts
• Partnered with internal resources to present additional value and expertise to clients.

• Implemented and oversaw territory sales strategies to achieve sustainable growth for a book of business totaling over $7 million annually
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Offered new and existing customers profitable products to maintain strong territory-wide revenue.
• Advised customers regarding inventory management and forecasting schedules to minimize wasted shelf space and maximize bottom line and product movement
• Prioritize support for regional customers based on generated revenue, potential for business growth, and customer-specific requests to maximize both customer experience and return on time investment.

• Primary point-of-contact for retail and ecommerce clients concerning day-to-day issues, including ongoing communications and coordination of projects, billing, and other activities
• Analyzed sales data to forecast potential changes in account activity, reviewed sales reports versus cost reports to ensure optimal profit margins, and prepared monthly invoices for timely and accurate billing
• Proactively identified potential problems and provided creative solutions to clients in regards to current and future supply chain needs; ensured fulfillment operations achieved a high level of compliance with individual receiver specifications and requirements.

• Determined best practices and processes that encompassed both customer and carrier-facing operations for the initial stages of launching a successful freight brokerage program
• Pioneered and implemented a standard method of recording and tracking prospect and customer correspondence, increasing visibility and productivity of progression through the sales process.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Implemented systems and procedures to increase sales.
• Compiled and analyzed data to determine approaches to improve sales and performance.

• Successfully provided a high level of service to existing accounts while consistently identifying, qualifying, and progressing new opportunities through the closing process at a rate exceeding the company average
• Maximized on the potential of acquired accounts by utilizing strong follow up practices, performing thorough and ongoing needs assessments, prioritizing continuous training, and remaining current on industry trends and market conditions
• Employed critical thinking and experience to determine the most strategic approach for facilitating account acquisition, growth, and future potential business opportunities

Prospecting Captain

• Aided in the personal development of trainee population through call coaching, individual evaluations, and personalized approaches to each trainee’s strengths and shortcomings
• Created and lead weekly sales classes and intermittent sales competitions to increase revenue, new account close rate, and improve employee buy-in and morale
• Population of Pre-Sales and Junior brokers varied from 15 to 20 individuals

TQL Achievements

• Voted Finalist for Closer of the Year for 2016 by peers and leadership
• Brought on approximately 50 new accounts; managed a portfolio of over 30 accounts with recurring business during eleven-month period in sales
• Promoted to Team Atlanta Prospecting Captain within 6 months of completing training
• Attained a personal weekly profit record of $5650 as a Junior Broker
• Winner of Team Atlanta’s 2016 December sales competition – secured new business with three accounts for the month of December and procured six additional new customers for business opportunities that transpired in January 2017