Kylie Manson
Strategic Account Manager
Pittsfield,ME
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Hands on experience in the field, happy to train and work with new staff when necessary.
Overview
25
25
years of professional experience
Work History
Strategic Account Manager
Kellermeyer Bergensons Services LLC
Oceanside , CA
07.2011 - Current
- Built credibility and trust to influence client's buying decisions.
- Suggested solutions and innovative ideas to meet client needs.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Partnered with internal resources to present additional value and expertise to clients.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Prepared and deliver customer sales quotes.
Area Manager
Diversified Maintenance
Tampa, FL
08.2008 - 07.2011
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Planned operations to meet established schedules, factoring in order demands and business forecasts. Created schedules when necessary.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Dispatcher
Webber Oil
Bangor, ME
08.1999 - 07.2011
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out drivers to assist callers based on locations, needs and worker availability.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed dispatching, routing and tracking of 30 fleet vehicles.
- Coordinated repairs to vehicles to maintain fleet operations.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
General Studies
University of Maine
Orono, MEHigh School Diploma -
Maine Central Institute
Pittsfield, ME04.1996
Skills
- Dependable and Responsible
- Multitasking Abilities
- Training and Development
- Flexible and Adaptable
- Excellent Communication
- Written Communication
- Planning and Coordination
- Critical Thinking
- Maintenance and Repair
Timeline
Strategic Account Manager
Kellermeyer Bergensons Services LLC
07.2011 - Current
Area Manager
Diversified Maintenance
08.2008 - 07.2011
Dispatcher
Webber Oil
08.1999 - 07.2011
General Studies
University of Maine
High School Diploma -
Maine Central Institute