Kelly Fournier
Providence,RI
Summary
Results-oriented Senior Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Analyst
CVS Energy Management Team
12.2021 - Current
- Manage $300M annual utility spend while leading expense savings projects to reduce spend by $500k per year
- Lead utility supported equipment upgrades to secure $100k annual energy savings and a $250k annual cost avoidance
- Directly support field through portfolio wide outage tracking and daily utility shutoffs; developed comprehensive outage tracking system for streamlined reporting
- Managed a key relationship with utilities designed to assist with Enterprise initiatives such as energy efficiency rebates, community solar and demand response programs.
Lead IT Trainer
CVS IT Service Center
10.2019 - 12.2021
- Developed, managed, and conducted specialized new hire training classes for 30+ trainees
- Improved department uptraining, gathered hardware and integral application access; united and energized management and leads to deliver consistent support to all call center representatives.
Call Center Representative
CVS IT Service Center
04.2018 - 10.2019
- Front end escalation and customer service for all CVS departments, client companies’ contractors and vendors
- Delivered assistance with hands on software support for a variety of company managed applications.
Education
Energy Literacy Fellow Internship -
URI Cooperative Extension Center
Bachelor of Science - Environmental and Natural Resource Economics Sustainable Green Markets
The University of Rhode Island
Kingston, RI12.2017
Skills
- Cost-benefit analysis
- Project Management
- Incident Reporting
- Documentation And Reporting
- Team Collaboration and Leadership
- Business Acumen
- MS Excel
- Client Relationship Management
- Knowledge of business operations
- Stakeholder Communication
- Tech-Savvy
- Data Analysis
Certification
- Certificate in Energy Economics and Policy, University of Rhode Island May 2017
Timeline
Senior Analyst
CVS Energy Management Team
12.2021 - Current
Lead IT Trainer
CVS IT Service Center
10.2019 - 12.2021
Call Center Representative
CVS IT Service Center
04.2018 - 10.2019
Energy Literacy Fellow Internship -
URI Cooperative Extension Center
Bachelor of Science - Environmental and Natural Resource Economics Sustainable Green Markets
The University of Rhode Island
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