Kelly Franckowiak
New Berlin,WI
Summary
Highly enthusiastic and resourceful professional with 5 years of inside sales experience and over 25 years of office experience. Skilled in establishing professional customer relationships. Adept at developing and maintaining lasting client and vendor relationships.
Overview
27
27
years of professional experience
Work History
Senior Total Access Specialist
Airgas, an Air Liquide
04.2022 - Current
- Increased client acquisition by identifying customer needs and recommending tailored solutions.
- Developed sales strategies for driving revenue growth and expanding market presence.
- Improved product awareness with effective presentations and customer education sessions.
- Exceeded sales targets consistently, building strong relationships with clients and maintaining high retention rates.
- Generated leads to expand customer base and foster long-term business growth.
- Enhanced customer satisfaction by addressing concerns and delivering personalized service.
- Strengthened customer loyalty with follow-up communications and exceptional support.
- Drove revenue growth by cross-selling complementary products and services.
- Managed client accounts to ensure satisfaction and repeat business.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
Total Access Specialist
Airgas, an Air Liquide
07.2021 - 04.2022
- Boosted sales performance by effectively identifying customer needs and recommending suitable products.
- Enhanced customer loyalty by providing personalized service and building strong client relationships.
- Increased revenue with targeted promotional campaigns and strategic upselling.
- Analyzed sales data to identify growth opportunities and optimize sales processes.
- Built rapport with clients, fostering trust and long-term business partnerships.
- Developed strong communication channels with clients, enhancing service delivery.
- Utilized CRM tools to track customer interactions and streamline follow-up processes.
- Implemented feedback mechanisms to continuously improve customer service quality.
- Participated in sales training programs to refine selling skills and knowledge base.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
Customer Support Specialist
Airgas Inc.
08.2020 - 06.2021
- Interact with customers in a professional, friendly, and courteous manner through all forms of communication
- Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner
- Manage all open items to completion
- Provide product recommendations, pricing, and delivery status to customers
- Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
- Research product information and application requests; provide necessary documentation as needed
- Identify discontinued items and proactively offer alternatives
- Collaborate with assigned sales representatives to resolve customer needs and concerns
Respiratory Intake Representative
Home Care Medical
01.2019 - 01.2020
- Receive and process orders for respiratory medical equipment prescribed by doctors and hospitals for patients for home use
- Communicate by telephone and fax with referral sources, patients and other staff members
- Establish and maintain patient files with complete and accurate information
- Review orders for accuracy and ensure all required documents are obtained and properly maintained
- Verify insurance eligibility and authorization
- Partner with billing department and processes co pays, deductibles, and payments
- Train fellow employees on proper policies and procedures
- Process the highest amount of orders while maintaining high patient and doctor satisfaction
- Arrange numerous medical equipment deliveries through dispatch or drop ship
Administrative Assistant & Office Manager
International Straight Wire & Orthopedic Seminars Inc.
01.2017 - 01.2018
- Provided administrative support for the president of a leading orthopedic training and seminar organization
- Managed all office functions
- Organized and created inventory process to easily store and access inventory parts
- Promoted seminars through client facing calls
- Tracked attendees and created reminder communications to increase attendance
- Arranged all travel, scheduled meetings, and handled business and personal related errands and tasks
- Coordinated travel for attendees, including international seminars
- Created reports and memos based upon dictation and handwritten notes
- Performed all Accounts Receivable and Accounts Payable functions
- Performed outside services such as large bulk post office mailings, order/pick up supplies
Administrative Assistant & Office Manager
St. Luke’s Lutheran Church
01.2016 - 01.2017
- First and central point of contact for staff, church members, volunteers, guests and visitors
- Maintained church database including all membership records
- Scheduled and coordinated baptisms, weddings, funerals, youth group activities and music director
- Created, edited, proofread weekly bulletins, announcements insert and monthly newsletter
- Assembled and publicized advertisements for the church gatherings and group meetings
- Managed room use schedules for entire staff and congregation of 1,000 members
- Performed outside services as needed such as large bulk post office mailings and order/pick up supplies
- Ordered and maintained necessary office supplies for office and staff of 30
- Compiled annual and reports for the Synod
Lifestyle Enrichment Coordinator
Menomonee Place Senior Living
01.2015 - 01.2016
- Oversaw the therapeutic, recreational and cognitive activities for residents working with staff to develop and implement programs
- Created, and managed activity calendar for 50+ residents, including outings, health, wellness, and spiritual activities
- Facilitated close relationships with staff, volunteers, families and individual needs
- Created and distributed monthly newsletter for residents and community
- Maintained equipment and rooms for residents’ activities
Sr. Research Analyst /DQA
Core Logic Insurance Solutions
01.1998 - 01.2014
- Worked closely with teams of Product Managers, Sales, Quality Assurance and Production Support to enhance products
- Researched and collected precise data, such as costs for building and contents valuation products
- Oversaw web crawler used to gather detail contents data information for insurance claims’ software
- Accurately assembled, aggregated and proofread data for use in products
- Other positions held at MSB/CoreLogic Insurance Solutions
- Software Analyst / DQA, 2007 – 2010
- Jr
- SQA Test Engineer, 2005 – 2007
- Customer Service Representative, 2003 – 2005
- Research Analyst, 1998 – 2003
Education
No Degree - Business Writing
MATC
Milwaukee, WI01.2000
Skills
- Google Workspace Proficiency
- Microsoft Office Proficiency
- SAP Proficiency
- OSHA Compliance
- Sales Force Management
- Salesforce System Proficiency
- Sales Upselling Techniques
- Territory management
- Customer Loyalty Development
- Collaborative Teamwork
- Time management
- Multitasking Abilities
- Strong Verbal Communication
- Effective Relationship Management
- Order Fulfillment
Personal Information
Hobbies: Member of Social Committee – Company/Department Team Builder - Planner/Organizer, Attended All Writers Studio & Workshop, Generated ideas for and wrote community – centric blogs for New Berlin Now, Create and sell paintings, jewelry design, outdoor yard décor and other multiple crafts
Timeline
Senior Total Access Specialist
Airgas, an Air Liquide
04.2022 - Current
Total Access Specialist
Airgas, an Air Liquide
07.2021 - 04.2022
Customer Support Specialist
Airgas Inc.
08.2020 - 06.2021
Respiratory Intake Representative
Home Care Medical
01.2019 - 01.2020
Administrative Assistant & Office Manager
International Straight Wire & Orthopedic Seminars Inc.
01.2017 - 01.2018
Administrative Assistant & Office Manager
St. Luke’s Lutheran Church
01.2016 - 01.2017
Lifestyle Enrichment Coordinator
Menomonee Place Senior Living
01.2015 - 01.2016
Sr. Research Analyst /DQA
Core Logic Insurance Solutions
01.1998 - 01.2014
No Degree - Business Writing
MATC
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