Kelly Freiberg
Oshkosh,WI
Summary
Dynamic professional with a proven track record at Fox Communities Credit Union, excelling in customer relations and database maintenance. Leveraged active listening and organizational skills to enhance customer satisfaction and streamline account management processes. Recognized for resolving escalated inquiries, demonstrating exceptional complaint handling abilities, and fostering a supportive team environment.
Overview
7
7
years of professional experience
Work History
Service Representative II
Verve A Credit Union
06.2023 - Current
Teller II
Fox Communities Credit Union
09.2021 - 05.2023
Call Center Phone Representative
Fox Communities Credit Union
01.2020 - 09.2021
Call Center Phone Representative
Winnebago Community Credit Union
04.2018 - 01.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Actively participated in ongoing training programs to continuously improve skill set and industry knowledge.
- Managed escalated calls professionally, working towards swift resolutions that satisfied both customer and company needs.
- Offered constructive feedback to peers during coaching sessions, fostering a supportive team environment.
Education
Associate of Arts - Marketing
FVTC
Appleton, WI12-2020
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Complaint Handling
- Account Updates
- Customer Relationship Management
- Account Management
- Calendar Management
- Account updating
- Membership renewals
- Data Entry
- Sales expertise
- Active Listening
- Customer Service
- Money handling abilities
- Conflict Resolution
- Paperwork Processing
- Product Knowledge
Timeline
Service Representative II
Verve A Credit Union
06.2023 - Current
Teller II
Fox Communities Credit Union
09.2021 - 05.2023
Call Center Phone Representative
Fox Communities Credit Union
01.2020 - 09.2021
Call Center Phone Representative
Winnebago Community Credit Union
04.2018 - 01.2021
Associate of Arts - Marketing
FVTC
Similar Profiles
Diana VillamilDiana Villamil
Life Enrichment Coordinator at Verve Senior Living - Credit Rivet Retirement HomeLife Enrichment Coordinator at Verve Senior Living - Credit Rivet Retirement Home
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Karencathleen Gonzalez-AguilarKarencathleen Gonzalez-Aguilar
Member Service Representative at North Island Credit Union. This Credit UnionMember Service Representative at North Island Credit Union. This Credit Union
Troy J. WinkelmanTroy J. Winkelman
Personal Time Off at Caring for Sick Family MemberPersonal Time Off at Caring for Sick Family Member
Quiana FennellQuiana Fennell
Remote Patient Scheduling Coordinator at AscensionRemote Patient Scheduling Coordinator at Ascension