Kelly Friend
Summary
Dedicated Senior AR Representative recognized for exceptional problem-solving skills and consistent achievement of performance metrics.
Overview
16
16
years of professional experience
Work History
Senior AR Representative
McKesson/ChangeHealthcare/Optum
07.2012 - Current
- Collaborated across departments to effectively address all customer needs.
- Consistently achieved daily performance goals established by management.
- Resolved customer complaints professionally while demonstrating empathy.
- Exhibited strong telephone etiquette, adeptly managing challenging calls.
Customer Service
OU Medical Center
04.2010 - 07.2012
- Resolved customer inquiries efficiently, ensuring timely responses and satisfactory outcomes.
- Built strong client relationships through personalized interactions and follow-up communications.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained CRM systems, updating customer information and tracking interactions diligently.
Education
Business Administration
Oklahoma Junior College
Tulsa, OKSkills
- Customer relationship management
- Telephone communication
- Insurance follow-up
- Team collaboration
- Problem solving
- Adaptability to change
- Time management
Timeline
Senior AR Representative
McKesson/ChangeHealthcare/Optum
07.2012 - Current
Customer Service
OU Medical Center
04.2010 - 07.2012
Business Administration
Oklahoma Junior College