Kelly Galvin
Chicago,IL
Summary
Dynamic communication professional with over 15 years of diverse experience in customer service, childcare, and administrative support. Proven ability to cultivate strong relationships, manage daily operations efficiently, and deliver clear, impactful messaging. Expertise in safety management and team coordination acquired through leadership roles in aquatic park operations. Recently graduated summa cum laude with a Bachelor of Arts in Communication from the University of Illinois Chicago, eager to leverage communication skills in entry-level opportunities within dynamic and collaborative environments.
Overview
17
17
years of professional experience
Work History
Full Time Nanny
Private Care
Chicago, IL
07.2025 - 02.2026
- Communicate effectively with parents regarding children's progress and needs.
- Established and maintained supportive relationships with families to address individual child needs.
- Developed and implemented engaging educational activities for children of various ages.
Administrative Assistant & Store Associate
American Sale
Tinley Park, IL
10.2020 - 11.2023
- Delivered consistent customer service, prompting positive interactions.
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
- Checked stock to determine inventory levels and maintain office supply products.
Manager of the Aquatic Park
Alsip Park District
Alsip, IL
04.2009 - 08.2020
- Participated in lifeguard certification efforts by assisting with CPR and First Aid training programs.
- Ensured exceptional guest experience through proactive safety measures and effective supervision of lifeguard operations.
- Managed staff schedules and shift transitions while coaching and training team members to improve performance and team effectiveness.
Full-time Nanny
The Canham Family
Chicago, IL
08.2017 - 03.2020
- Supervised children's daily activities, ensuring safety and engagement in a nurturing environment.
- Developed and implemented age-appropriate educational and recreational programs to enhance children's learning.
Waitress
Beggars Pizza
Oak Lawn, IL
10.2015 - 05.2017
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery of food and beverages.
College Program Internship
Walt Disney World Company
Orlando, FL
12.2014 - 07.2015
- ESPN Wide World of Sports, Food and Beverage Services - Provided food and beverage service and guest support, ensuring positive and efficient customer experiences.
- Typhoon Lagoon, Lifeguard - Guarded pool activities, responded to emergencies, and ensured guest safety through strict training and following protocols.
Head Lifeguard
Moraine Valley Community College Fitness & Recreation Center
Palos Hills, IL
02.2014 - 01.2015
- Supervised pool activities to ensure safety and compliance with health regulations.
- Trained and mentored lifeguard staff on emergency protocols and rescue techniques.
Gymnastics Coach
Alsip Park District
Alsip, IL
05.2009 - 12.2014
Front Desk Receptionist
Arctic Ice Area
Orland Park, IL
06.2012 - 06.2013
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
Education
Bachelor of Arts in Communication, Summa Cum Laude -
University of Illinois Chicago
Chicago, ILSkills
- Customer service
- Computer skills
- Active listening
- Critical thinking
- Interpersonal and written communication
- Microsoft office proficiency
- Internal communications
- Media relations
Affiliations
One Tail at a Time, Chicago, IL
Timeline
Full Time Nanny
Private Care
07.2025 - 02.2026
Administrative Assistant & Store Associate
American Sale
10.2020 - 11.2023
Full-time Nanny
The Canham Family
08.2017 - 03.2020
Waitress
Beggars Pizza
10.2015 - 05.2017
College Program Internship
Walt Disney World Company
12.2014 - 07.2015
Head Lifeguard
Moraine Valley Community College Fitness & Recreation Center
02.2014 - 01.2015
Front Desk Receptionist
Arctic Ice Area
06.2012 - 06.2013
Gymnastics Coach
Alsip Park District
05.2009 - 12.2014
Manager of the Aquatic Park
Alsip Park District
04.2009 - 08.2020
Bachelor of Arts in Communication, Summa Cum Laude -
University of Illinois Chicago