Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Garza

Mercedes,TX

Summary

Dynamic TAP Supervisor at Victoria’s Secret with a proven track record in vendor negotiation and cash management. Enhanced customer satisfaction through effective communication and problem-solving. Successfully mentored staff, fostering teamwork and driving employee morale, while implementing policies that improved operational productivity. Skilled in training and upselling techniques to boost sales.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2025
2025
years of professional experience

Work History

TAP Supervisor

Victoria’s Secret
  • Cultivated strong relationships with vendors, negotiating contracts that resulted in cost savings for the company.
  • Conducted regular performance evaluations for team members, setting clear expectations and goals for growth.
  • Implemented new policies and procedures to improve overall department operations and productivity.
  • Increased customer satisfaction with proactive problem-solving and effective communication skills.
  • Spearheaded initiatives aimed at improving employee morale and promoting a positive workplace culture.
  • Mentored junior staff members, helping them develop their skills and advance within the organization.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained newly hired sales team in upselling techniques.

Assistant Manager

Villa Pizza
03.2022 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Shift Leader

Churchs Chicken
02.2018 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Money management
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.

Education

Mercedes Early College
Mercedes, TX
2012

Skills

  • Cash management
  • Inventory control
  • Financial reporting
  • Vendor negotiation
  • Customer satisfaction
  • Team collaboration
  • Employee training
  • Upselling techniques
  • Teamwork
  • Multitasking and prioritizing
  • Team leadership

Timeline

Assistant Manager

Villa Pizza
03.2022 - 08.2024

Shift Leader

Churchs Chicken
02.2018 - 09.2020

TAP Supervisor

Victoria’s Secret

Mercedes Early College

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Kelly Garza