Kelly Giorlando
Toledo,OH
Summary
Detail-oriented Bank Teller with over 10 years in banking, specializing in cash handling, vault and ATM management, and fraud prevention. Committed to maintaining compliance with banking regulations while effectively resolving customer concerns and cross-selling financial products. Proven ability to deliver efficient, personalized service and build strong client relationships.
Overview
26
26
years of professional experience
Work History
Bank Teller
Citizens Bank
Toledo, USA
04.2021 - Current
- Process high-volume customer transactions with exceptional accuracy while maintaining a balanced cash drawer.
- Process deposits, withdrawals, loan payments, wire transfers, cashier's checks, money orders, and foreign currency exchanges.
- Supported customers with online banking, debit card issues, account maintenance, and fraud concerns to enhance service experience.
- Cultivated customer relationships by assessing financial needs and recommending suitable banking products.
- Served as Vault Custodian and ATM Custodian, managed secure cash and complied with bank procedures.
Bank Teller
Bank of America
Orlando, USA
01.2001 - 02.2008
- Processed customer banking transactions accurately and efficiently, ensuring balanced cash drawers.
- Assisted customers with deposits, withdrawals, transfers, loan payments, and general account servicing.
- Processed cashier's checks, money orders, wire transfers, and foreign currency exchanges.
- Educated customers on banking products and services, fostering referrals and enhancing customer relationships.
- Resolved account concerns while providing friendly, personalized customer service.
- Maintained compliance with banking regulations, internal controls, and fraud prevention procedures.
- Collaborated with branch staff to ensure smooth daily operations and deliver exceptional customer experiences.
Education
Business -
Valencia College
Kissimmee, FLSkills
- Transaction Processing
- Cash Handling
- Cash Drawer Balancing
- Vault Custodian
- ATM Custodian
- Fraud Prevention
- Banking Compliance
- Regulation
- Cross-Selling
- Referrals
- Customer Service Excellence
- Relationship Building
- Team Collaboration
- Multitasking
Timeline
Bank Teller
Citizens Bank
04.2021 - Current
Bank Teller
Bank of America
01.2001 - 02.2008
Business -
Valencia College