Kelly Glaze
Palermo,CA
Summary
Dedicated professional with a history at IHSS Public Authority, excelling in customer satisfaction and problem-solving. Demonstrated ability to enhance quality of life for clients through compassionate service and efficient time management. Skilled in cleanliness organization and fostering strong client relationships, achieving a significant improvement in client satisfaction.
Overview
9
9
years of professional experience
Work History
Caregiver
IHSS Public Authority
11.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Advisor
Jiffy Lube Oil Change Center
02.2016 - 09.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Crossroads High School
Concord, CA05.2011
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Dependable and Responsible
- Customer Service
- Customer Satisfaction
- Cleanliness and Organization
- Stocking shelves
- Point of sale systems
Timeline
Caregiver
IHSS Public Authority
11.2022 - Current
Customer Service Advisor
Jiffy Lube Oil Change Center
02.2016 - 09.2018
High School Diploma -
Crossroads High School
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