Kelly Glenn
Cleveland,TX
Summary
Offering a strong background in customer relations, and communication. I can proficiently help patients at a time and resolve conflict to maximize customer satisfaction. Creating a personal connection with each of my patients to allow for a stress-free, worry-free blood draw.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist/Front Desk Clerk
The Woodlands Compounding Pharmacy
07.2022 - Current
- Collected patient information and accurately entering it into the system.
- Balance tills in the morning as well as evenings for point-of-sale system.
- Accurately setting up and informing patients for completed prescriptions.
- Successfully collected multiple blood vials needed to complete autologous eye drops.
- Manage inventory for over-the-counter supplements.
Phlebotomist
Octapharma Plasma Center
09.2021 - 04.2022
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Stocked and prepped Plasma machines for customer use.
- Took proper precautions while preforming the needle in injection site as well of corrected the vein placement if need be.
Hostess
Hunan Village Chinese Resaurant
05.2017 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Patient Flow
- Data Confirmation
- Detailed Oriented
- Time Management
- Lobby Maintenance
- Conflict Management
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist/Front Desk Clerk
The Woodlands Compounding Pharmacy
07.2022 - Current
Phlebotomist
Octapharma Plasma Center
09.2021 - 04.2022
Hostess
Hunan Village Chinese Resaurant
05.2017 - 09.2021
- PT - Phlebotomy Technician
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