Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelly Graham

Kelly Graham

Lake City ,SC

Summary

Bachelors graduate with extensive customer service experience.

Overview

10
10
years of professional experience

Work History

Marketing Specialist

Westgate Resorts
Marion Sc
03.2025 - 02.2026
  • Spearheaded development and execution of targeted marketing campaigns to elevate brand visibility.
  • Analyzed market trends to inform strategic decision-making and improve promotional effectiveness.
  • Collaborated with cross-functional teams to align marketing strategies with business objectives.
  • Managed social media platforms, increasing follower engagement through tailored content creation.

Logistics Driver

World Pac
11.2022 - 02.2024
  • Track delivery status and truck routes to ensure product is delivered efficiently, ensuring on-time deliveries 95% of the time
  • Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact
  • Drive safely in all types of weather and follow traffic laws to protect company property and the general public
  • Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation

Processor

Adecco
08.2023 - 01.2024
  • Promoted and sold stock brokering services and products to new and existing clients
  • Exceptional grasp of market trends and strategies
  • Exemplary customer service provider promoting company success and relationships
  • Understanding of securities investments financial products governing body regulations tax laws and more
  • Background in recording and maintaining confidential records
  • Remote

Processor

Raymond James
06.2021 - 02.2022
  • Scanned and filed forms, reports, correspondence and receipts.
  • Looked up information with computer programs.
  • Provided a wide variety of banking needs for clients including account maintenance, card replacement, balance inquiries, and shipment orders.
  • Handled outbound and inbound calls according to client needs.
  • Maintained sensitive client information using advanced software tools Created daily reports for activities regarding client information.
  • Hybrid

Customer Service Representative

The Judge Group
10.2020 - 06.2021
  • Answered phones, and collected patient information, such as demographics and insurance to update medical records and billing claims.
  • Collaborated with other team members and care providers to assess a patients' health status and determine a course of action.
  • Collected feedback, developed resolutions and implemented changes in accordance with departmental, organization, state and federal regulations.
  • Communicated clearly and effectively with patients regarding their appointments and their health concerns.
  • Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
  • Listened to concerns and resolved patient and staff complaints.
  • Organized and managed health records.
  • Remote

Customer Service Representative II

Global Healthcare Management
Newark, NJ
01.2018 - 10.2020
  • Answered phones, and collected patient information, such as demographics and insurance to update medical records and billing claims.
  • Collaborated with other team members and care providers to assess a patients' health status and determine a course of action.
  • Collected feedback, developed resolutions and implemented changes in accordance with departmental, organization, state and federal regulations.
  • Communicated clearly and effectively with patients regarding their appointments and their health concerns.
  • Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
  • Listened to concerns and resolved patient and staff complaints.
  • Organized and managed health records.
  • Remote

Pharmacy Technician

Walgreens Pharmacy
10.2015 - 01.2016
  • Calculated and translated doctor scripts
  • Counted and filled all prescriptions
  • Negotiated patient prices with insurance company
  • Cleaned facility

Education

Bachelor of Science - Psychology

Walden University
Alexandria, VA
01-2021

Pharmacy Technician Certification - undefined

Metropolitan Institute Health & Technology
Lorton, VA
12-2015

Skills

  • Social media management
  • Digital marketing
  • Customer research
  • Business development
  • Sales expertise
  • Time management

Timeline

Marketing Specialist

Westgate Resorts
03.2025 - 02.2026

Processor

Adecco
08.2023 - 01.2024

Logistics Driver

World Pac
11.2022 - 02.2024

Processor

Raymond James
06.2021 - 02.2022

Customer Service Representative

The Judge Group
10.2020 - 06.2021

Customer Service Representative II

Global Healthcare Management
01.2018 - 10.2020

Pharmacy Technician

Walgreens Pharmacy
10.2015 - 01.2016

Pharmacy Technician Certification - undefined

Metropolitan Institute Health & Technology

Bachelor of Science - Psychology

Walden University