Kelly Graham
Lake City ,SC
Summary
Bachelors graduate with extensive customer service experience.
Overview
10
10
years of professional experience
Work History
Marketing Specialist
Westgate Resorts
Marion Sc
03.2025 - 02.2026
- Spearheaded development and execution of targeted marketing campaigns to elevate brand visibility.
- Analyzed market trends to inform strategic decision-making and improve promotional effectiveness.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Managed social media platforms, increasing follower engagement through tailored content creation.
Logistics Driver
World Pac
11.2022 - 02.2024
- Track delivery status and truck routes to ensure product is delivered efficiently, ensuring on-time deliveries 95% of the time
- Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact
- Drive safely in all types of weather and follow traffic laws to protect company property and the general public
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
Processor
Adecco
08.2023 - 01.2024
- Promoted and sold stock brokering services and products to new and existing clients
- Exceptional grasp of market trends and strategies
- Exemplary customer service provider promoting company success and relationships
- Understanding of securities investments financial products governing body regulations tax laws and more
- Background in recording and maintaining confidential records
- Remote
Processor
Raymond James
06.2021 - 02.2022
- Scanned and filed forms, reports, correspondence and receipts.
- Looked up information with computer programs.
- Provided a wide variety of banking needs for clients including account maintenance, card replacement, balance inquiries, and shipment orders.
- Handled outbound and inbound calls according to client needs.
- Maintained sensitive client information using advanced software tools Created daily reports for activities regarding client information.
- Hybrid
Customer Service Representative
The Judge Group
10.2020 - 06.2021
- Answered phones, and collected patient information, such as demographics and insurance to update medical records and billing claims.
- Collaborated with other team members and care providers to assess a patients' health status and determine a course of action.
- Collected feedback, developed resolutions and implemented changes in accordance with departmental, organization, state and federal regulations.
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Listened to concerns and resolved patient and staff complaints.
- Organized and managed health records.
- Remote
Customer Service Representative II
Global Healthcare Management
Newark, NJ
01.2018 - 10.2020
- Answered phones, and collected patient information, such as demographics and insurance to update medical records and billing claims.
- Collaborated with other team members and care providers to assess a patients' health status and determine a course of action.
- Collected feedback, developed resolutions and implemented changes in accordance with departmental, organization, state and federal regulations.
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Listened to concerns and resolved patient and staff complaints.
- Organized and managed health records.
- Remote
Pharmacy Technician
Walgreens Pharmacy
10.2015 - 01.2016
- Calculated and translated doctor scripts
- Counted and filled all prescriptions
- Negotiated patient prices with insurance company
- Cleaned facility
Education
Bachelor of Science - Psychology
Walden University
Alexandria, VA01-2021
Pharmacy Technician Certification - undefined
Metropolitan Institute Health & Technology
Lorton, VA12-2015
Skills
- Social media management
- Digital marketing
- Customer research
- Business development
- Sales expertise
- Time management
Timeline
Marketing Specialist
Westgate Resorts
03.2025 - 02.2026
Processor
Adecco
08.2023 - 01.2024
Logistics Driver
World Pac
11.2022 - 02.2024
Processor
Raymond James
06.2021 - 02.2022
Customer Service Representative
The Judge Group
10.2020 - 06.2021
Customer Service Representative II
Global Healthcare Management
01.2018 - 10.2020
Pharmacy Technician
Walgreens Pharmacy
10.2015 - 01.2016
Pharmacy Technician Certification - undefined
Metropolitan Institute Health & Technology
Bachelor of Science - Psychology
Walden University