Kelly Granville
Buffalo,NY
Summary
Knowledgeable Family Support and Resource Specialist with proven background in supporting families through challenging situations. Effectively managed case loads and provided comprehensive assistance to improve family dynamics. Demonstrates strong communication skills and empathy in all interactions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Support and Resource Specialist
Healthy Families Niagara
Lockport, NY
12.2025 - Current
- Facilitated access to community resources for families in need, enhancing support systems.
- Developed individualized service plans based on family assessments and goals.
- Provided crisis intervention and emotional support during challenging family situations.
- Maintained accurate records of client interactions to ensure compliance with regulations.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
Clinical Center Associate
Roswell Park Cancer Institute
Buffalo, NY
12.2024 - 12.2025
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Answered questions about organization and provided callers with address, directions, and other information.
- Scheduled any necessary follow-up appointments, as directed by physicians.
- Managed patient intake processes, ensuring accurate documentation and efficient scheduling.
Training Coordinator
Goldfish Swim School Franchising, LLC
Buffalo, NY
04.2023 - 01.2025
- Organized and facilitated training sessions for new hires and existing employees.
- Developed job skill checklists and associated training programs to verify employee readiness to perform work.
- Documented processes used in delivering training programs including lesson plans, evaluation forms, and other resources.
- Provided support to new trainers and ongoing support and education to existing trainers.
Lifeguard and Instructor
Goldfish Swim School Franchising, LLC
Buffalo, NY
12.2019 - 01.2025
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
- Administered CPR, first aid, AED when necessary.
- Provided swimming instruction to students of various ages and ability levels.
- Created and implemented activities to promote language, motor, cognitive, and social development of special needs children.
Education
Bachelor of Arts (B.A.) - Health and Human Service, Child and Family Studies
University At Buffalo
Buffalo, NY, US02-2026
Skills
- Adaptability and flexibility
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Data entry proficiency
- Active listening
- Relationship building
Certification
Basic Life Support, American Heart Association, 2025
languages
English - Native
Spanish - Intermediate
American Sign Language - Conversational
Timeline
Family Support and Resource Specialist
Healthy Families Niagara
12.2025 - Current
Clinical Center Associate
Roswell Park Cancer Institute
12.2024 - 12.2025
Training Coordinator
Goldfish Swim School Franchising, LLC
04.2023 - 01.2025
Lifeguard and Instructor
Goldfish Swim School Franchising, LLC
12.2019 - 01.2025
Bachelor of Arts (B.A.) - Health and Human Service, Child and Family Studies
University At Buffalo
leadership
- Alpha Sigma Alpha Sorority
- Buffalo, NY Alumnae Chapter
- - Philanthropy Chair, 2024-2025 fiscal year