Iliana P Tejeda
The Bronx
Summary
Dedicated professional with extensive experience in family engagement and support. Proven track record in effective communication and problem-solving. Skilled in fostering positive relationships and addressing family needs efficiently.
Overview
15
15
years of professional experience
Work History
Family Resource Specialist
Rising Ground/ Family Resource center
The Bronx
08.2023 - Current
- Assessed family needs to identify and prioritize resource requirements.
- Coordinated workshops and programs to enhance family engagement and education outcomes.
- Provided guidance and referrals to community services for families in need.
- Collaborated with social workers to create tailored family support plans.
- Facilitated group discussions to address family challenges and share solutions.
- Maintained precise records of family interactions and resource allocations.
- Advocated for families within local service networks, securing essential assistance tailored to their needs.
- Educated families on budgeting techniques and financial management strategies.
Early learning Specialist
Rising Ground/ Parent Child+
The Bronx
06.2020 - 08.2023
- Facilitated engaging activities that enhanced children's learning and development at home.
- Conducted virtual and in-person visits with families and daycares.
- Delivered constructive feedback that motivated students and boosted their confidence.
- Collaborated with families to assess children's needs and share progress updates.
- Created a safe environment that encouraged exploration and supported children's growth.
- Supported social-emotional, cognitive, and physical development through structured activities.
- Utilized books and toys to enhance learning during reading and play sessions.
- Encouraged roleplay and imagination to stimulate creativity among children.
Secretary
Camarena Trucking LLC
The Bronx
01.2020 - 07.2020
- Coordinated office activities to enhance operational efficiency at Camarena Trucking.
- Managed incoming calls, directing inquiries to appropriate personnel.
- Maintained accurate records of communications and documents for daily functions.
- Scheduled meetings and appointments for management and team members.
- Assisted in travel arrangements for staff attending industry events.
- Processed payroll and maintained precise employee attendance records to support accurate compensation.
- Handled confidential information discreetly and professionally at all times.
- Collaborated with team members to streamline administrative processes and improve workflow.
Advocate/Direct Care Professional
Daybreak Independent Services
Yonkers
04.2017 - 01.2020
- Supported clients in daily living activities and personal care tasks, fostering independence and dignity.
- Cultivated strong relationships with clients and families, facilitating open communication and trust.
- Implemented individualized care plans, addressing specific client needs.
- Monitored client behaviors and reported significant changes to supervisors promptly.
- Delivered emotional support and companionship, contributing to clients' overall well-being and quality of life.
- Maintained clean environments, ensuring safety and comfort for clients.
- Tracked client progress through observations and conversations, documenting findings accurately.
- Facilitated group activities to encourage socialization and promote mental stimulation.
Direct Support Professional
Community Resources And Support Services
New York
05.2015 - 08.2016
- Provided direct personal care to individuals with disabilities, enhancing daily living activities.
- Monitored health status and communicated changes to healthcare professionals for timely intervention.
- Documented client progress and maintained accurate service records to ensure compliance and facilitate evaluation.
- Facilitated recreational activities that promoted social skills and enhanced community engagement for clients.
- Assisted in training new staff on effective client support methodologies and best practices.
- Ensured a safe environment by monitoring behaviors and addressing concerns promptly with supervisors.
- Collaborated with team members to develop personalized service plans tailored to individual needs.
- Modeled responses and reinforced desired actions to encourage positive behavior during client interactions.
Child Caregiver
Brightside Child Care & Learning Center
The Bronx
05.2011 - 02.2016
- Supervised daily activities for children, enhancing engagement in structured learning environments.
- Developed engaging lesson plans aligned with children's interests and developmental needs.
- Maintained clean, safe play areas to foster healthy interactions among children.
- Organized group activities to foster teamwork and develop social skills among children.
- Communicated effectively with parents regarding children's progress and concerns.
- Monitored behavior, providing guidance and support to ensure positive interactions and emotional well-being.
- Implemented behavior management techniques to ensure safety for all children.
- Prepared meals and snacks according to dietary needs and nutritional guidelines.
Cashier/Customer Service Representative
Morton Williams Supermarket
New York
02.2012 - 05.2015
- Handled cash, credit, and debit payments during peak hours to maintain service flow.
- Processed customer transactions efficiently at busy supermarket checkout, ensuring accuracy and speed.
- Delivered exceptional customer service to patrons through active listening and engagement.
- Assisted customers with inquiries and provided product information in a timely manner.
- Resolved customer complaints with professionalism, enhancing overall service satisfaction.
- Collaborated with team members to ensure seamless operations throughout shifts.
- Trained new cashiers on register operations and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored inventory levels at register and communicated restock requirements effectively.
- Stocked shelves with merchandise to ensure product availability.
Education
Associate of Arts - Psychology
Bronx Community College
Bronx, NY07-2017
High School Diploma -
Gregorio Luperon High School
New York, NY08-2011
Skills
- Resource coordination
- Family support
- Emotional advocacy
- Child development education
- Evidence-based practices
- Case file management
- Workshop facilitation
- Conflict resolution
- Team collaboration
- Multicultural sensitivity
- Effective communication skills
- Adaptability and flexibility
- Time management proficiency
- Multitasking abilities
- Process improvement
- Human services expertise
- Relationship building
Languages
English
Professional
Spanish
Full Professional
Timeline
Family Resource Specialist
Rising Ground/ Family Resource center
08.2023 - Current
Early learning Specialist
Rising Ground/ Parent Child+
06.2020 - 08.2023
Secretary
Camarena Trucking LLC
01.2020 - 07.2020
Advocate/Direct Care Professional
Daybreak Independent Services
04.2017 - 01.2020
Direct Support Professional
Community Resources And Support Services
05.2015 - 08.2016
Cashier/Customer Service Representative
Morton Williams Supermarket
02.2012 - 05.2015
Child Caregiver
Brightside Child Care & Learning Center
05.2011 - 02.2016
Associate of Arts - Psychology
Bronx Community College
High School Diploma -
Gregorio Luperon High School