Jessica Martinez
Ridgewood,NY
Summary
Bilingual customer service and client support professional with 5+ years of experience in high-volume community and public service environments. Builds trusted relationships through needs assessment, clear service explanations, and accurate documentation verification. Resolves client concerns with confidentiality, accuracy, and consistent follow-through.
Overview
8
8
years of professional experience
Work History
Family Resource & Support Specialist
Public Health Solutions
Ridgewood , NY
03.2023 - Current
- Build trusted relationships with families through active listening, individualized support, and weekly home visits.
- Assess participant needs, explain program services and eligibility requirements, and connect families with appropriate healthcare and community resources.
- Communicate detailed program information clearly while maintaining accurate records and protecting confidential client information.
- Resolve concerns by identifying barriers, coordinating resources, and following through until participants receive services.
- Conduct community outreach and engage prospective participants and partner organizations to increase awareness of available services.
Community Service Aide
Public Health Solutions
Flushing, New York
11.2019 - 03.2023
- Delivered front line customer service to WIC participants by welcoming clients, answering questions, and providing clear program information.
- Screened applicants for program eligibility by reviewing and verifying income, residency, and identity documentation for accuracy and completeness.
- Identified participant needs and referred clients to appropriate services and community resources.
- Supported front desk operations, client flow, appointment needs, and administrative tasks in a fast paced public service setting.
- Built relationships with local organizations and community partners through outreach and program engagement.
Office Aide (Internship)
Harlem Community Justice Center
New York, New York
09.2018 - 05.2019
- Provided in-person and phone-based client service, completed intake interviews, answered questions, and supported daily administrative needs.
- Entered client information into the JCA database, scheduled appointments, and maintained organized and accurate records.
- Explained tenant rights information and connected clients with appropriate legal and human resource representatives.
- Supported service planning and client follow-up while collaborating with team members to maintain efficient operations.
Education
Bachelor of Arts - Latin American/Latino Studies
John Jay College of Criminal Justice
New York, NY05-2019
Skills
- Client relationship management
- Client engagement
- Case management
- Resource coordination
- Client confidentiality
- Community outreach
- Customer service
- Microsoft Office Suite
- Problem solving
- Microsoft Office Suite
Timeline
Family Resource & Support Specialist
Public Health Solutions
03.2023 - Current
Community Service Aide
Public Health Solutions
11.2019 - 03.2023
Office Aide (Internship)
Harlem Community Justice Center
09.2018 - 05.2019
Bachelor of Arts - Latin American/Latino Studies
John Jay College of Criminal Justice