Vickilynn Reid
Lake City
Summary
Compassionate and results-driven social work professional with proven leadership and team building skills, dedicated to supporting families in need through advocacy, resource coordination, and community outreach. Experienced in leading collaborative teams, fostering positive relationships, and delivering client-centered services that strengthen family stability and improve overall well-being.
Overview
23
23
years of professional experience
Work History
Family Resource Specialist
MDHHS (40 hrs/week)
Cadillac
12.2025 - Current
- Supported families in navigating community resources and services to enhance access and utilization.
- Coordinated family assessments to identify needs and develop tailored action plans for effective support.
- Maintained detailed case records to track family progress and interventions.
- Conducted home visits to evaluate family environments and deliver direct assistance aligned with identified needs.
- Assessed clients' needs and created referrals to appropriate community agencies.
Pathways to Potential Success Coach
MDHHS (40 hrs/week
Cadillac
12.2017 - 12.2025
- Developed individualized action plans based on student needs and goals.
- Advised students on personal matters affecting academic performance or mental health, fostering a supportive environment.
- Identified at-risk students by monitoring attendance and participation patterns, enabling timely intervention.
- Collaborated with departments to coordinate support services for struggling students, enhancing academic success.
Family Independence Specialist
MDHHS (40 hrs/week)
Cadillac
09.2016 - 12.2017
- Conducted comprehensive assessments of client needs and service eligibility.
- Coordinated resources and referrals to community services and support programs.
- Monitored client progress through regular follow-ups and case reviews.
- Maintained accurate case records in compliance with agency standards and regulations.
Assistance Payment Worker
MDHHS (40 hrs/week)
Cadillac
08.2011 - 09.2016
- Conducted client interviews to gather information for assistance payment eligibility assessments.
- Guided customers through understanding eligibility and application processes for assistance payments.
- Reviewed applicant data to ensure compliance with economic assistance eligibility criteria.
- Maintained ongoing caseloads by adhering to promptness standards and deadlines in application processing.
Personal Banker
Northwestern Bank (38 hrs/week)
Cadillac
01.2011 - 08.2011
- Assisted customers with account openings and personal banking inquiries.
- Resolved customer issues promptly and effectively to ensure satisfaction.
- Performed daily balancing of cash drawer and reconciled discrepancies.
- Updated client account information and records in company databases.
Photographer
Lifetouch NSS (40 hrs/week)
Lake City
08.2008 - 12.2010
- Coordinated photo sessions to streamline workflow and improve client experience.
- Oversaw equipment setup, ensuring cameras, lighting, and backdrops functioned optimally.
- Trained junior photographers on industry best practices and effective techniques.
- Completed all necessary paperwork and forms efficiently.
Office Adminstrator
Aflac (30 hrs/week)
Cadillac
09.2003 - 08.2008
- Coordinated daily administrative operations, ensuring efficient office workflow.
- Answered incoming calls professionally, directing callers to appropriate personnel or departments or taking messages to facilitate communication.
- Performed clerical duties including photocopying, faxing, and scanning documents to support office tasks.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Education
High School Diploma -
Marion High School
Marion, MI05-1994
Skills
- Family needs assessment
- Case management
- Crisis intervention
- Conflict resolution
- Team collaboration
- Resource coordination
- Relationship building
- Service collaboration
- Documentation accuracy
Accomplishments
- 3 Office of Good Government Recognition Coins
Daniel Pfaff Leadership Award
Timeline
Family Resource Specialist
MDHHS (40 hrs/week)
12.2025 - Current
Pathways to Potential Success Coach
MDHHS (40 hrs/week
12.2017 - 12.2025
Family Independence Specialist
MDHHS (40 hrs/week)
09.2016 - 12.2017
Assistance Payment Worker
MDHHS (40 hrs/week)
08.2011 - 09.2016
Personal Banker
Northwestern Bank (38 hrs/week)
01.2011 - 08.2011
Photographer
Lifetouch NSS (40 hrs/week)
08.2008 - 12.2010
Office Adminstrator
Aflac (30 hrs/week)
09.2003 - 08.2008
High School Diploma -
Marion High School