Tiffany Lewis
Anderson,MO
Summary
Versatile and empathetic professional with a strong background in family support and community engagement, notably at ESCSWA Anderson Head Start. Excelled in multicultural competence and crisis intervention, enhancing family wellbeing through innovative service delivery. Demonstrated exceptional teamwork and problem-solving skills, achieving significant improvements in client outcomes.
Overview
14
14
years of professional experience
Work History
Family Resource Specialist
ESCSWA- Anderson Head Start/ Early Head Start
10.2021 - Current
- Developed culturally responsive approaches to service delivery, ensuring inclusivity and accessibility for diverse populations served.
- Conducted home visits to assess living environments, identifying areas for improvement or intervention.
- Provided crisis intervention services, addressing immediate concerns and stabilizing situations.
- Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
- Connected families with community resources, strengthening their support networks and access to essential services.
- Developed and implemented individualized plans for families, resulting in improved overall wellbeing.
- Maintained detailed case files, ensuring accurate documentation of services provided and progress made.
- Facilitated parent education workshops, empowering participants with knowledge and skills to improve family dynamics.
- Collaborated with multidisciplinary teams to ensure comprehensive support for each family.
- Monitored progress of families through regular assessments, adjusting service plans as needed for optimal outcomes.
- Enhanced family support by assessing needs and providing appropriate resources.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Bus Driver
ESCSWA Anderson Head Start
02.2019 - 08.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Teacher Aid/ Classroom Support
ESCSWA Anderson Head Start
02.2019 - 10.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Laborer
Focus Workforce Management (856) 345-2335
10.2018 - 02.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Sales Associate/ Kitchen Staff
Caseys's General Stores
04.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Security Officer
Securitas Security Services USA
12.2014 - 07.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
Scholastic
10.2010 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Not Complete - Social Work
Crowder College
Neosho, MOSkills
- Child Development
- Trauma-informed care
- Attention to Detait
- Active Listening
- Adaptability and Flexibility
- Effective Communication
- Client Advocacy
- Family Support
- Motivational Interviewing
- Family services
- Crisis Intervention
- Client Needs Assessment
- Microsoft Office Suite
- Community Referrals
- Case Management
- Child Advocacy
- Home visits
Timeline
Family Resource Specialist
ESCSWA- Anderson Head Start/ Early Head Start
10.2021 - Current
Bus Driver
ESCSWA Anderson Head Start
02.2019 - 08.2023
Teacher Aid/ Classroom Support
ESCSWA Anderson Head Start
02.2019 - 10.2021
Laborer
Focus Workforce Management (856) 345-2335
10.2018 - 02.2019
Sales Associate/ Kitchen Staff
Caseys's General Stores
04.2017 - 10.2018
Security Officer
Securitas Security Services USA
12.2014 - 07.2016
Customer Service Representative
Scholastic
10.2010 - 09.2014
Not Complete - Social Work
Crowder College
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