Kelly Griffith Alexander
Deltona
Summary
Healthcare operations professional skilled in staff leadership and process optimization. Expertise in managing clinical and administrative functions to improve efficiency and patient experience. Dedicated to implementing quality improvement initiatives that support organizational goals and foster a collaborative workplace.
Overview
18
18
years of professional experience
Work History
Practice Manager
Orlando Health Physician Associates
Orange City
06.2025 - Current
- Direct daily operations of a busy medical practice, ensuring efficient patient flow and high-quality patient care.
- Manage provider schedules, patient appointments, and office workflows to maximize productivity and patient satisfaction.
- Supervised and supported administrative and clinical staff, enhancing scheduling, training, performance management, and onboarding processes.
- Oversaw billing, insurance verification, claims processing, and revenue cycle activities, ensuring financial performance and compliance.
- Maintain compliance with HIPAA regulations, healthcare standards, and organizational policies.
- Monitored budgets, office expenses, and key performance indicators to identify areas for operational improvement.
- Address patient concerns and resolve issues promptly while maintaining a professional and patient-focused environment.
- Coordinate communication between providers, staff, patients, and external healthcare organizations.
Supervisor Medical Practice
Orlando Health (OHIC Imaging Centers)
Oviedo
08.2024 - 06.2025
- Oversee daily operations and ensure employees meet performance expectations.
- Ensure that productivity targets and quality standards are met.
- Promoted patient satisfaction through direct engagement and addressing concerns.
- Emphasized significance of patient care to team members during training sessions.
- Coached and supported team members to enhance skills and performance.
- Track employee performance and provide constructive feedback.
- Resolved operational issues, minimizing workflow disruptions and maintaining efficiency.
- Collaborate with upper management on improving processes.
- Maintain clear and open communication with all team members.
Senior Medical Assistant
Orlando Health (Arnold Palmer Hospital Rheumatology)
Orlando
01.2024 - 08.2024
- Conducted vaccination preparation as well as administration.
- Prepared patients for in-office procedures, ensuring comfort and addressing concerns empathetically prior to physical examinations.
- Measured and recorded patient vital signs in a clinical setting.
- Facilitated medication and procedural authorizations, including appeals and peer-to-peer coordination to streamline patient care.
- Relayed patient results upon provider review.
- Trained new medical assistants and nurses, enhancing team competency and support in clinical operations.
- Implemented a standardized step by step documentation template for future hires and or students.
Senior Medical Assistant
Orlando Health (Arnold Palmer Hospital Pediatric Pulmonary and Sleep Medicine)
Orlando
08.2010 - 11.2023
- Conducted patient vital signs assessments to monitor health status.
- Supported team manager in interviewing 30+ candidates, clarifying roles and responsibilities of Medical Assistants.
- In charge personnel of department, daily huddles and schedules while manager was away.
- Developed training materials for New Patient questionnaire, providing guidelines to assist new team members in accurately gathering and reporting patient information in EMR.
- Standardized Protocols within department to disrupt workflow of patients.
- Coordinated department projects, ensuring timely completion alongside ongoing responsibilities.
- Trained all new hires as well as students to set them up for success.
- Supported leadership from all pediatric departments by providing assistance on various tasks.
- Asked and took over a 2-second department 6+ months to cover FMLA staff being out.
Medical Assistant
Orlando Health (Arnold Palmer Hospital Pediatric Neurosurgery)
Orlando
03.2010 - 08.2010
- Conducted patient vital sign assessments to ensure accurate health monitoring.
- Prepared examination rooms and maintained cleanliness, organization, and supply readiness.
- Proficient in managing the prior authorization process for medical procedures, treatments, and medications.
- Assisted with procedures and device implantation, supporting clinical workflows.
- Pre-charting and documentation into EMR system.
- Result call back upon provider review.
Medical Assistant
OBGYN Specialists of Central Florida
Orlando
07.2008 - 02.2010
- Provided hands-on clinical care, including performing vital signs and statistics.
- Assessed patient vital signs to support clinical decision-making.
- Assisted in procedural examinations to ensure patient comfort and procedural accuracy.
- Facilitated follow-up communication of results to patients after provider review.
- Direct and guide office staff in monitoring and expediting efficient patient flow.
Education
ADULT AED, CPR- ADULT, CHILD, INFANT -
American Heart Association
Orlando, FL10-2026
A.S. - Respiratory Therapy
American College For Medical Careers
Orlando, FL09-2019
REGISTERED MEDICAL ASSISTANT -
Keiser University
Orlando, FL09-2009
Skills
- Healthcare Operations Management
- Quality Improvement Initiatives
- Workflow Optimization
- Process improvement
- Operational Efficiency
- Staff Leadership & Team Development
- Performance coaching
- Decision-Making & Judgment
- Strategic Problem Solving
- Critical Thinking & Analysis
- Time Management & Prioritization
- Cross-Functional Collaboration
- Bilingual Communication (English & Spanish)
- Active Listening & Patient Advocacy
- Feedback delivery
Timeline
Practice Manager
Orlando Health Physician Associates
06.2025 - Current
Supervisor Medical Practice
Orlando Health (OHIC Imaging Centers)
08.2024 - 06.2025
Senior Medical Assistant
Orlando Health (Arnold Palmer Hospital Rheumatology)
01.2024 - 08.2024
Senior Medical Assistant
Orlando Health (Arnold Palmer Hospital Pediatric Pulmonary and Sleep Medicine)
08.2010 - 11.2023
Medical Assistant
Orlando Health (Arnold Palmer Hospital Pediatric Neurosurgery)
03.2010 - 08.2010
Medical Assistant
OBGYN Specialists of Central Florida
07.2008 - 02.2010
ADULT AED, CPR- ADULT, CHILD, INFANT -
American Heart Association
A.S. - Respiratory Therapy
American College For Medical Careers
REGISTERED MEDICAL ASSISTANT -
Keiser University