Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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MANJEET RANDHAWA

Las Vegas,NV

Summary

Experienced healthcare operations and marketing professional with 15+ years in management, marketing communications, and CRM (customer relationship management) systems. Proven ability to enhance patient engagement, optimize practice operations, and lead cross-functional teams. Skilled in handling payroll administration and patient relations for 7 clinician dental practice. Strong track record of improving operational efficiency and patient satisfaction. Fluent in English and Punjabi, with conversational skills in Hindi and Urdu.

Overview

27
27
years of professional experience

Work History

Practice Manager

Dental Essence
01.2021 - Current
  • Managed day-to-day operations of a busy dental practice, overseeing a team of receptionists and dental nurses to ensure excellent patient care
  • Handled recruitment, training, and performance management, fostering a positive work environment and improving team efficiency
  • Managed HR functions, including payroll, staff compliance, and performance appraisals
  • Implemented patient engagement strategies and streamlined communication processes, improving patient retention
  • Oversaw practice budgeting, optimizing resources while maintaining high service standards

Marketing Manager

IQPC Middle East
05.2013 - 01.2015
  • Developed and executed marketing strategies for defence industry events, achieving KPIs for delegate attendance and event promotion
  • Managed comprehensive marketing budgets, ensuring maximum ROI and optimal use of resources
  • Built and maintained relationships with key stakeholders and industry partners to enhance event promotion and visibility
  • Led marketing campaigns across multiple channels, including email, social media, SEO, and PPC
  • Recognized with the 'Outstanding Marketing Guru' award for excellence in campaign performance and results

Marketing Manager

Hospitality Dynamics
04.2012 - 05.2013
  • Led company-wide marketing initiatives, including brand development and implementation of marketing strategies
  • Managed CRM systems to track marketing performance, campaign results, and customer engagement
  • Oversaw third-party agencies, ensuring timely and accurate execution of marketing materials and campaigns
  • Worked with business development teams to refine product offerings and assess market needs

Various roles within Accounts and Marketing Communications

London City Airport Ltd
01.1998 - 01.2012
  • Spearheaded marketing campaigns to increase airport brand awareness and long-term passenger growth
  • Managed corporate events, exhibitions, and route launches, ensuring seamless execution and high visibility
  • Coordinated with PR teams to create integrated communications strategies
  • Managed online content, website updates, and produced monthly newsletters
  • Led the planning and execution of the airport’s Air Show and Fun Day, attracting over 20,000 visitors

Education

GNVQ Advanced Business and Finance -

Loxford Sixth Form Centre
London, United Kingdom
01.1998

GCSEs -

Loxford School of Science & Technology
East London, United Kingdom
01.1995

Skills

  • Healthcare Operations Management
  • Patient Engagement & Communication Strategies
  • Experience with healthcare CRM systems
  • Team Leadership & Staff Development
  • Patient scheduling & invoicing
  • Medical personnel recruitment
  • Budgeting and payroll expertise
  • Policy and procedure development
  • Employee performance
  • Event Planning & Conference Coordination
  • Marketing Strategy & Campaign Execution
  • Cross-Functional Collaboration
  • Microsoft Office Suite
  • Google Chrome Suite
  • Google Analytics
  • SOE (Dental Software)
  • Dentally (Dental Software)

References

Available upon request.

Personal Information

Nationality: British

Timeline

Practice Manager

Dental Essence
01.2021 - Current

Marketing Manager

IQPC Middle East
05.2013 - 01.2015

Marketing Manager

Hospitality Dynamics
04.2012 - 05.2013

Various roles within Accounts and Marketing Communications

London City Airport Ltd
01.1998 - 01.2012

GNVQ Advanced Business and Finance -

Loxford Sixth Form Centre

GCSEs -

Loxford School of Science & Technology

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MANJEET RANDHAWA