Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kelly Guerrero
MONAHANS,TX
Work Preference
Summary
Motivated individual with a solid work ethic and a passion for challenges. Recognized for keen attention to detail and ability to learn quickly in fast-paced settings. Excellent people skills contribute to effective teamwork and communication. Life experience as a mother and grandmother provides a unique understanding of diverse perspectives.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Office Manager (family business)
Broom Services
01.2022 - Current
- Manage office for spouse's business as needed to include scheduling, generating billing statements, typing, correspondence, etc.
Insurance Agent (1099)
Globe Life/Matt Turnquist Insurance Agency
- 06.2026
- Made 100-150 outbound cold calls daily prospecting for new business.
- Requested referrals from prospects to procure/generate new business.
Office Manager
Caldwell Insurance
01.2004 - 01.2014
- Managed office operations to ensure a smooth and efficient workflow across all departments.
- Oversaw staff scheduling to optimize coverage and meet the needs of the organization and its clients.
- Processed insurance claims accurately to facilitate timely reimbursement and minimize financial discrepancies.
- Maintained financial records to ensure compliance and support informed decision-making within the organization.
- Cultivated client relations management practices to enhance customer satisfaction and foster long-term partnerships.
Education
GED - undefined
Brinkley High School
Nursing
Louisiana Tech University
Skills
Customer engagement and service
Telemarketing expertise
Prospecting skills
Microsoft Office proficiency
Typing accuracy
Billing management
Scheduling efficiency
Accomplishments
Miss eastern Arkansas 1992
Made sales manager within 6 months
- Coordinated number special public and private events.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Planned and coordinated name or description project.
- Worked directly with senior leadership to develop and administer $number per year department budget.
- Recognized by management for Reason for recognition that Outcome statement.
- Recognized by management for Reason for recognition which Outcome statement.
- Developed and instituted employee training and retention initiative that reduced personnel turnover by Number% within Timeframe.
- Investigated, identified and reconciled account discrepancies totaling $Number in company savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Focus or report.
- Oversaw program to reduce paper waste, resulting in $number savings per year.
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), Date.
- Sourced, negotiated and secured Product or service contract, resulting in $Number annual savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
- Achieved Result through effectively helping with Task.
- Author of “Article Title,” published in Journal Name in Year.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
Certification
- Insurance
- Property and casualty, life and health (insurance licenses have expired)
Timeline
Office Manager (family business)
Broom Services
01.2022 - Current
Office Manager
Caldwell Insurance
01.2004 - 01.2014
Nursing
Louisiana Tech University
GED - undefined
Brinkley High School
Insurance Agent (1099)
Globe Life/Matt Turnquist Insurance Agency
- 06.2026