Lawrinda Moody
Rocky Mount,NC
Summary
Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Family Sales Counselor/Business Office Manager
Thomas-Yelverton & Evergreen Memorial Park
Wilson, NC
10.2018 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Identified client needs, built relationships and overcame objections to drive sales.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Utilized company's accounting systems to review reports and prepare assessments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained CRM database with customer updates and report generation.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Outside Sales Representative
Lincare
Rocky Mount, NC
03.2017 - 02.2018
- Built relationships with customers in community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Prospected and conducted 25 face-to-face sales calls daily with doctors, hospital executives and directors throughout assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
Direct Support Worker
Easter Seals UCP Of NC
Raleigh, NC
07.2016 - 07.2017
- Cared for 6 clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Maintained accurate records of patient care, condition, progress and concerns.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Maintained clean, healthy and safe environment.
- Helped residents programming goals and increase their independence.
- Tested and recorded blood glucose levels.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Scheduled and accompanied clients to medical appointments.
Sales Rep
Unifirst Corporation
Rocky Mount, NC
09.2015 - 07.2016
- Negotiated prices, terms of sales and service agreements.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales volume by adding 16 new accounts .
- Visited clients on-site to give benefit-oriented sales presentations.
- Completed customer searches to generate new leads.
- Accounted for all inventory and ordered new stock.
- Managed route planning and travel schedule.
ICU Technician
Sentara Virginia Beach General Hospital
Virginia Beach, VA
02.2009 - 10.2015
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Collected and transported specimens to prepare for lab testing
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Supported patient admissions, discharges and transfers to promote team productivity
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Cared for patients by providing personal assistance and ambulation
Office Manager
Kempsville Road Medical Associates
Virginia Beach, VA
08.2008 - 04.2015
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Recruited, hired, trained and coached on average of two new employees per year.
- Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Strategically planned methods to achieve operational goals and targets.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Assigned employee areas, scheduled staff breaks and authorized overtime.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Managed over 200 patient calls per day
Education
MBA - Healthcare Management
American Intercontinental University
Schaumburg, IL2006
Bachelor of Arts - Healthcare Management
American Intercontinental University
Downers Grove, IL2004
Associate of Science - Cardiovascular Technology
Midwestern University University
Downers Grove, IL1992
Skills
- Accomplished leader
- Independent judgment and decision making
- Salesforce
- Active Listening
- Accounts Payable and Receivable
- Office Administration
- Report and Document Preparation
- Coaching and Training
- Customer Service Management
- Microsoft Office
Certification
North Carolina Supplemental Health & Accidental Insurance License
North Carolina Comissioned Notary License exp. 2-11-2023
Timeline
Family Sales Counselor/Business Office Manager
Thomas-Yelverton & Evergreen Memorial Park
10.2018 - Current
Outside Sales Representative
Lincare
03.2017 - 02.2018
Direct Support Worker
Easter Seals UCP Of NC
07.2016 - 07.2017
Sales Rep
Unifirst Corporation
09.2015 - 07.2016
ICU Technician
Sentara Virginia Beach General Hospital
02.2009 - 10.2015
Office Manager
Kempsville Road Medical Associates
08.2008 - 04.2015
MBA - Healthcare Management
American Intercontinental University
Bachelor of Arts - Healthcare Management
American Intercontinental University
Associate of Science - Cardiovascular Technology
Midwestern University University
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