Kelly Gutierrez
Carpentersville,IL
Summary
Motivated professional with a background in customer service, account analysis, sales, and project coordination, bringing strong investigative skills and attention to detail. Experienced in resolving disputes, detecting discrepancies, and delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
West Dundee, IL
11.2021 - Current
- Collaborated with internal departments and management to resolve escalated disputes, ensuring fair outcomes and protecting company interests.
- Analyzed customer needs and account histories to recommend new services and solutions, prevent service disruptions, and mitigate potential fraud or unauthorized activity.
- Maintained meticulous records of customer interactions and case resolutions, ensuring data accuracy and compliance with privacy standards
- Ran credit applications, resulting in revenue and new accounts created each day.
Client Service Coordinator
KLA Decks and Fencing
Austell, GA
08.2020 - 03.2021
- Managed incoming client calls to address project updates, resolve concerns, and ensure clear communication between clients and on-site teams.
- Translated and conveyed critical project details between Spanish-speaking construction teams and clients to maintain workflow and customer satisfaction.
- Coordinated schedules and followed up on project timeline, demonstrating attention to detail and commitment to meeting client expectations.
- Monitored project progress and proactively communicated delays or adjustments to clients, ensuring transparency and trust.
Education
Bachelor of Science - Psychology
University of Arizona
OnlineSkills
- Fraud Detection & Risk Assessment
- Negotiation & Dispute Resolution
- Time Management & Prioritization
- Regulatory Compliance
- Multitasking in High-Volume Environments
- Bilingual
- Escalations Investigation & Analysis
- Attention to Detail
Accomplishments
- Completed Customer Service Excellence Training with T-Mobile.
- Recognized among the top 20% of T-Mobile representatives for consistently high customer satisfaction ratings.
Timeline
Mobile Expert
T-Mobile
11.2021 - Current
Client Service Coordinator
KLA Decks and Fencing
08.2020 - 03.2021
Bachelor of Science - Psychology
University of Arizona
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