Kelly Hardaway
Admissions Advisor
Gilbert,AZ
Summary
Highly qualified Senior Admissions Advisor with experience supporting students' transition from high school to higher education. Excels at guiding students to make and meet academic goals. Takes pride in creating supportive environments and encouraging positive interactions. Proven professional and self-starter with excellent communication skills. Knowledgeable Enrollment Advisor adept at helping students with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring [Number] years' experience and take on a challenging new role.
Overview
2
2
years of professional experience
Work History
Enrollment Advisor
National University
08.2022 - Current
- Communicating with potential students via telephone or email
- Building rapport and assisting with the initial portion of the application process
- Reviewing and researching degree programs to make sure that clear and updated information is being provided to prospective students
Associate Account Executive
Yelp
05.2022 - 08.2022
- Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls
- To reach as many businesses as possible
- Owning and managing a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in Salesforce
- Selling advertising to small local businesses
- Being an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection
- Achieve and consistently exceed monthly sales goals
- Staying organized and managing my time effectively in order to complete my daily goals
Virtual Customer Care Professional Small Business
American Express
05.2021 - 04.2022
- Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express SBS small business services
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
- Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
- Document necessary account information according to established policies and procedures
- Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
Inside Sales Manager
CHC Wellbeing
05.2020 - 08.2021
- Places outbound prospecting calls to potential customers (up to 100 per day)
- Multi-tasking between various PC programs and phone calls
- Entering correct customer data into Hub Spot/CRM
- Provides kind and courteous service to customers
- Applies a professional and positive image and attitude towards all assigned tasks
- Performs with a high level of focus, organization, and competitiveness
- Adheres to all company policies and procedures
- Performs other related duties as assigned
Client Relations Specialist
Aclara Technologies
07.2019 - 06.2020
- Providing support for clients by learning about and satisfying their needs
- Making cold calls or reaching out to prospects
- Developing sales strategies and preparing quotes
- Maintaining a database of contact information
- Working closely with an outside sales representative within a defined territory
- Following up with prospects several times throughout the sales cycle to ensure needs are being met
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
Partner Sales Representative
Abstrakt Marketing Group
05.2017 - 03.2018
- Conducted research and collected data about target markets
- Cold called into companies to identify key decision makers
- Setup meetings/appointments on behalf of client companies
- Managed a pipeline process of different levels of targeted contacts
- Assisted in designing and creating a client database
- Provided input into the development of creative materials such as scripts, letters, etc
Transaction Specialist I
UMB Bank
10.2015 - 10.2016
- Processed teller transactions such as check cashing, deposits, consigned items, savings bonds, and loan payments
- Provided excellent customer service
- Proactive at introducing clients to the Client Relationship Manager when appropriate, while partnering with internal partners such as Small Business Officers, Mortgage Officers, Investment Wealth Management, and Commercial Partners
Senior Benefits Advisor
Go Health
09.2013 - 04.2015
- Handled inbound and outbound sales inquiries to effectively sell health insurance plans via telephone to clients
- Quickly grasped new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
- Successfully completed all licensing requirements
- Guided clients through the health insurance policy selection and application process
- Served as a subject matter expert for health insurance enrollments
- Learned and adapted quickly, while following Go Health's internal policies and procedures
- Provided an excellent client experience for all callers
Education
Bachelor of Arts in Merchandising Management - Fashion Merchandising
International Academy of Design and Technology
Chicago, IL03.1996
Skills
- Team leadership skills
- Leading teams
- Maintaining confidentiality
- Scheduling appointments
- Confidentiality understanding
- Maintaining records
- Admissions processes
- Appointment Setting
- Effective persuasion
- Coordinating paperwork
- Cross-cultural sensitivity
- Career advising
- Admissions Support
- Application Verification
- Enrollment Assistance
- Open Enrollment
- Enrollment Requirements
- Enrollment Processing
- Admissions Processes
- Service Quality
- Schedule Managing
- Scripted Calls
- Consultative Sales Approach
- Enrollment Coordination
- Applicant Screening
- Counseling Students
- Coordinating Applications
- Program Requirements
- Organizing Documents
- Maintaining Confidentiality
- Excellent Phone Demeanor
- Customer Inquiries
- Telephone Skills
- Coordinating Paperwork
- Provider Enrollment
- Maintaining Records
- Cross-Promote Products
- Account Changes
- Life Insurance Sales
- Form Completion and Submission
- Call Center Customer Service
- Policy Feature Explanations
Acknowledgements
- Achieved 40 points in June 2017, my first month live on the phones, when the minimum was 20 points, and received a raise and promotion
- Was acknowledged twice in the August 2, 2017 company newsletter for keeping a client from canceling doing business with Abstrakt Marketing and for consistently receiving excellent feedback from my clients
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsCompany Culture4-day work weekPaid sick leave401k matchPaid time offWork from home optionFlexible work hoursCareer advancementTimeline
Enrollment Advisor
National University
08.2022 - Current
Associate Account Executive
Yelp
05.2022 - 08.2022
Virtual Customer Care Professional Small Business
American Express
05.2021 - 04.2022
Inside Sales Manager
CHC Wellbeing
05.2020 - 08.2021
Client Relations Specialist
Aclara Technologies
07.2019 - 06.2020
Partner Sales Representative
Abstrakt Marketing Group
05.2017 - 03.2018
Transaction Specialist I
UMB Bank
10.2015 - 10.2016
Senior Benefits Advisor
Go Health
09.2013 - 04.2015
Bachelor of Arts in Merchandising Management - Fashion Merchandising
International Academy of Design and Technology
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