Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Harrington

Fountain Valley,CA

Summary

Seasoned Store Manager with a proven track record of elevating customer satisfaction scores to 90-100% at Michael's through exceptional talent development and operational efficiency. Spearheaded market entry and team building for Wild Fork Foods, showcasing unparalleled customer service excellence and financial acumen. Demonstrates a unique blend of strategic merchandising and leadership skills, ensuring remarkable financial and team performance.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Amazon Fresh
Huntington Beach, California
02.2025 - 09.2025
  • Managed, and was responsible for the performance of Produce, Meat and Seafood department within a large scale grocery sector of Amazon
  • Overall management of the location as a whole, that included 5 seperate departments, online orders included
  • Financial metrics improved through daily monitoring of inventory metrics, payroll forecasts and supply monitoring
  • Implemented an environment of associate involvement, development and morale
  • Worked closely with associates to establish impactful merchandising standards, that will successfully enhance the customer experience and sales figures

Store Manager

Michael's
Orange County, CA
09.2024 - 01.2025
  • Transformed an underperforming location into a customer-centric environment.
  • Accommodated various clientele and team dynamics at different sites.
  • Boosted customer satisfaction scores from 70% to between 90% and 100%.
  • Fostered collaborative work environment, enhancing team morale.
  • Optimized operational efficiency and merchandising standards.
  • At the forefront of my position with Michael's, or any company that I have worked for, has been the guest experience, both internal and external

Senior Sales Leader

Wild Fork Foods
Orange County, CA
03.2022 - 09.2024
  • Collaborated with regional manager and marketing team to establish business success in a new market.
  • Played key role in store's construction efforts leading up to grand opening.
  • Oversaw inventory and quality control to enhance EBITA contributions.
  • Built and retained a loyal workforce through various challenges.
  • Adapted to continually developing processes and procedures in a newer environment.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Leveraged extensive merchandising skills to elevate the presentation of a traditionally unappealing product.

Store Manager

Starbucks
Orange County, CA
04.2019 - 02.2022
  • Lead through our store's purpose of ensuring that 'each guest is seen, heard and appreciated'
  • Managed various locations including drive-thru services during global pandemic.
  • Effectively led the Balboa Island branch up to its permanent shutdown in March 2020.
  • Stabilized operations in struggling Seal Beach location.
  • Recruited, hired, and trained partners to boost store performance.
  • Achieved higher sales figures and better customer relationship scores by implementing strategic behaviors and loyalty initiatives.
  • Supervised production and financial budgeting across all business sectors.

Store Manager

Pier 1 Imports
Orange County, CA
08.2016 - 04.2019
  • Revitalized a challenged Pier 1 store in Mission Viejo through the prompt recruitment of motivated, sales-centric team members.
  • Consistently upheld annual sales exceeding $1.5 million during challenging rebranding and marketing efforts in 2018.
  • Executed seasonal merchandising transitions on a quarterly basis.
  • Oversaw sizable furniture orders.
  • Executed retail events aimed at enhancing customer interaction and product familiarity.
  • Developed and executed strategies for attracting new customers.

Store Manager

Aaron Brothers
Orange County, CA
12.1999 - 08.2016
  • Supervised multiple sites across Orange County.
  • Launched new store location in 2013.
  • Enhanced store presentation through regular updates to visual layouts.
  • Directed all aspects of the framing department.
  • Directed and supervised employees to maintain high standards and ensure productive results.
  • Oversaw payroll expenses across the entire District.
  • Supported onboarding managers and acted as DM substitute.

Education

Bachelor of Arts Degree - English

Creighton University
Omaha, NE
06.1999

Skills

  • Operational Efficiency Oversight
  • Financial Performance Oversight
  • Production & Inventory Oversight
  • Customer Service Excellence
  • Talent Development

Timeline

Assistant Store Manager

Amazon Fresh
02.2025 - 09.2025

Store Manager

Michael's
09.2024 - 01.2025

Senior Sales Leader

Wild Fork Foods
03.2022 - 09.2024

Store Manager

Starbucks
04.2019 - 02.2022

Store Manager

Pier 1 Imports
08.2016 - 04.2019

Store Manager

Aaron Brothers
12.1999 - 08.2016

Bachelor of Arts Degree - English

Creighton University

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