Aryn Burgess
Oklahoma City
Summary
Experienced in managing store operations and conducting market analysis, utilizing strategic planning to enhance sales performance and ensure customer satisfaction. Skilled in strategic planning, inventory management, and sales analysis, committed to achieving measurable results through collaborative teamwork. Dedicated to excellence in customer satisfaction and operational efficiency, a diligent operations leader with a background in managing store markets. Demonstrated track record of driving sales growth and enhancing customer satisfaction through strategic planning. Excels in team leadership and inventory management. Retail professional with a solid history in store market management, primary focus on operational excellence and customer engagement. Known for fostering a collaborative team environment and consistently achieving set targets. Reliable and adaptable to dynamic retail needs, possesses strong skills in sales strategy and team leadership. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies that drive profits, increase market shares, and strengthen customer dominance. 18 years of progressive experience, prepared to take on challenging positions that offer the opportunity to make a lasting impact on company success and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Store Market Manager
LensCrafters
07.2020 - Current
- Delivers key results of the organization: sales and profit, through a consistent, high quality patient and customer experience in a multi-unit cross functional environment encompassing retail, lab and doctor services
- Through the teaching of others, establishes LensCrafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures
- Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded
- Analyzes the business, creating and communicating clear action plans that optimize results
- Directs and approves workforce management activities according to brand policies, labor and operational initiatives
Store Manager
Ross Stores, Inc.
12.2017 - 07.2020
- Responsible for all aspects of operations by driving success through key metrics of up to 70 employees
- Leads the operation of the store to ensure that company standards, and best practices are consistently met
- Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment
- Manages the operations of the stockroom, front-end, and sales floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity
General Manager
Best Buy
05.2016 - 03.2018
- Oversaw all operational aspects of running a store including P&L management, back office, cash handling, labor management, and scheduling
- Managed Shrink Programs and Merchandising Standards for inventory control, merchandising/store appearance, promotions, displays, signage, and pricing
- Analyzed store's performance indicators against team selling behaviors and goals; developed action plans to address objectives and to achieve desired business results
- Sourced, hired, trained and led a staff of 50 or more employees
- Created community-based partnerships that drove business and increased customer engagement
- Successfully managed a $50 million big box location in addition to running two $3 million Best Buy mobile locations in Oklahoma City and Norman, OK
District Development Manager
Ross Stores, Inc.
10.2013 - 12.2017
- Evaluates, hires and trains all new junior and senior leaders for district management and leadership promotion placement; works with high potential associates to sharpen skill set for the next level
- Responsible for successfully onboarding 75% internal promotion into management for district openings
- Teaches/facilitates in Manager University training for all junior leaders once a month to develop management effectiveness, time management, people management, operational excellence, and shrink awareness classes
- Achieved a Zero Strike Store designation - the highest level of Operational Excellence
- Improved inventory management from 1.23 to a .43
- Leading the district in sales with an 8% increase - up 4% over last year
- Decreased turnover by 37% for 2019
- Saved 2% in payroll by being operationally sound
- Increase stores Friendliness Scorecard from low 80's to 97%
Sales Manager
U.S. Cellular
02.2015 - 05.2016
- Operated with a business perspective, utilized knowledge and experience to maximize results
- Drove the business forward through coaching, training, inspirational leadership, developing team for career advancement, and delivering sales huddles for multiple locations
Field Sales Manager
Samsung Telecommunications of America
10.2012 - 12.2014
- Managed over 150+ national, regional wireless carriers, and national retail doors including, T-Mobile, AT&T, Verizon Wireless, Sprint, Metro PCS, Best Buy, Sam's Club, Radio Shack, and Wal-Mart
- Responsibilities included sales, training, development, and visual merchandising
- Traveled daily to territories; established, retained and grew strong relationships with store representatives to senior level management
- Implemented monthly sales training and development programs; approved mentor (elected to assist in new hire training and development), facilitated classroom and online trainings
Assistant Store Manager
Verizon
06.2010 - 04.2011
- Sales development, including daily, weekly, monthly sales tracking, and one-on-one coaching with team
- Weekly sales meetings, taught and managed business cold calls operational reports, and delegation of tasks
- Closed one store and had a successful combining of two stores; managed 12-20, including multiple locations
- Led the store to become #1 in the district for overall store ranking in all store matrix
Retail Sales Representative
Verizon
06.2008 - 06.2010
- Maintained customer service, balance drawer daily, exceed sales quotas, extensive knowledge of mobile devices, and executed company initiatives
- Trained new employees, mentored employees, opened/closed checklists, inventory, worked closely with management to learn and understand how Verizon Wireless works
Education
Associate in Arts - Enterprise Development
Rose State College
Midwest City, OKSkills
- Financial Performance Management
- Financial Forecasting
- Operational Efficiency Oversight
- Professional Development
- Data-Driven Sales Forecasting
- Visual Merchandising Strategy
- Project Coordination
- Strategic Merchandising Planning
- Execution of Marketing Initiatives
- Data Analysis Expertise
- Brand Development Strategies
- Competitive Market Evaluation
- Team Management
Timeline
Store Market Manager
LensCrafters
07.2020 - Current
Store Manager
Ross Stores, Inc.
12.2017 - 07.2020
General Manager
Best Buy
05.2016 - 03.2018
Sales Manager
U.S. Cellular
02.2015 - 05.2016
District Development Manager
Ross Stores, Inc.
10.2013 - 12.2017
Field Sales Manager
Samsung Telecommunications of America
10.2012 - 12.2014
Assistant Store Manager
Verizon
06.2010 - 04.2011
Retail Sales Representative
Verizon
06.2008 - 06.2010
Associate in Arts - Enterprise Development
Rose State College
Core Expertise
- P&L Management
- Staffing & Retention
- Report Management
- Budget & Forecasting
- Relationship Management
- Labor Management
- Operations Management
- Training & Development
- Shrink Control
- Sales Forecasting
- Merchandising
- Project Management
- KPI
- Cstat
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