Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Owner of Another Level Cleaning
Suffolk, VA
07.2012 - Current
Deliver quality customer service to address and meet client cleaning requests and deadlines
Perform financial tasks, such as estimating costs and preparing/managing budget for supplies and advertisements
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
Clean homes and offices based on what type of clean client requests, ranging between move outs, deep cleaning, light cleaning, or special requests.
Lead Server & Bartender
Spectra Food & Hospitality
01.2017 - 03.2020
Responsible for opening/closing, recording inventory counts and stocking as needed before and after events
Train new employees on menu items and company policies and procedures
Manage distribution of cash to all registers ahead of event, followed by ensuring funds are properly receipted and recorded at closing
Greet and build rapport with customers to establish a positive customer experience
Enter customer orders into POS system
Deliver beverages and meals to guests in a proper and timely manner.
Special Events Host
Shutterbooth
01.2013 - 01.2017
Manage the set-up, execution, and tear down of photobooth and computer systems/printers
Interact with guests, escorting them into the booth, assisting as needed
Distribute digital and physical photocopies to guests as requested
Troubleshoot and resolve technical issues.
Head Server/Closer
Poquoson Seafood House
01.2002 - 12.2012
Responsible for verifying the accuracy of orders before delivering food to guests
Oversee front of house operations by stocking and cleaning all sections of restaurant at open and close of shifts
Serve as primary link of communication between kitchen staff and FOH staff
Administer all point of sale closing procedures, such as distributing tips to servers and verifying cash amounts in registers based on sales to prep bank deposits
Answer customer inquiries and resolve issues promptly.
Education
Associate Of Applied Science - Health Sciences
Thomas Nelson Community College, Hampton, VA
05.1995
Skills
Customer Satisfaction
Work Planning and Prioritization
Budgeting and Cost Control
Verbal and Written Communication
Attention to Detail
References
References available upon request
Timeline
Lead Server & Bartender - Spectra Food & Hospitality
01.2017 - 03.2020
Special Events Host - Shutterbooth
01.2013 - 01.2017
Owner of Another Level Cleaning - Suffolk, VA
07.2012 - Current
Head Server/Closer - Poquoson Seafood House
01.2002 - 12.2012
Thomas Nelson Community College - Associate Of Applied Science, Health Sciences