Summary
Overview
Work History
Education
Skills
References
Timeline
Kelly  Harris

Kelly Harris

Server
Ocala,FL

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Owner of Another Level Cleaning

Suffolk, VA
07.2012 - Current
  • Deliver quality customer service to address and meet client cleaning requests and deadlines
  • Perform financial tasks, such as estimating costs and preparing/managing budget for supplies and advertisements
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
  • Clean homes and offices based on what type of clean client requests, ranging between move outs, deep cleaning, light cleaning, or special requests.

Lead Server & Bartender

Spectra Food & Hospitality
01.2017 - 03.2020
  • Responsible for opening/closing, recording inventory counts and stocking as needed before and after events
  • Train new employees on menu items and company policies and procedures
  • Manage distribution of cash to all registers ahead of event, followed by ensuring funds are properly receipted and recorded at closing
  • Greet and build rapport with customers to establish a positive customer experience
  • Enter customer orders into POS system
  • Deliver beverages and meals to guests in a proper and timely manner.

Special Events Host

Shutterbooth
01.2013 - 01.2017
  • Manage the set-up, execution, and tear down of photobooth and computer systems/printers
  • Interact with guests, escorting them into the booth, assisting as needed
  • Distribute digital and physical photocopies to guests as requested
  • Troubleshoot and resolve technical issues.

Head Server/Closer

Poquoson Seafood House
01.2002 - 12.2012
  • Responsible for verifying the accuracy of orders before delivering food to guests
  • Oversee front of house operations by stocking and cleaning all sections of restaurant at open and close of shifts
  • Serve as primary link of communication between kitchen staff and FOH staff
  • Administer all point of sale closing procedures, such as distributing tips to servers and verifying cash amounts in registers based on sales to prep bank deposits
  • Answer customer inquiries and resolve issues promptly.

Education

Associate Of Applied Science - Health Sciences

Thomas Nelson Community College, Hampton, VA
05.1995

Skills

  • Customer Satisfaction
  • Work Planning and Prioritization
  • Budgeting and Cost Control
  • Verbal and Written Communication
  • Attention to Detail

References

References available upon request

Timeline

Lead Server & Bartender - Spectra Food & Hospitality
01.2017 - 03.2020
Special Events Host - Shutterbooth
01.2013 - 01.2017
Owner of Another Level Cleaning - Suffolk, VA
07.2012 - Current
Head Server/Closer - Poquoson Seafood House
01.2002 - 12.2012
Thomas Nelson Community College - Associate Of Applied Science, Health Sciences
Kelly HarrisServer